Utility Operations Systems Coordinator

Utility Operations Systems Coordinator

At Peoples Gas, we work to make lives better throughout Florida with safe, resilient, clean and affordable natural gas solutions. Our diverse and inclusive team serves more than 520,000 customers across Florida through operations in 14 service areas and our corporate headquarters. We're an innovative and collaborative company focused on building engaged and empowered team members who are valued and celebrated to drive our success.

Peoples Gas System is the fastest-growing natural gas utility in the Southeast, delivering safe, reliable, and innovative energy solutions to customers across Florida. We foster a culture centered on safety, operational excellence, innovation, and teamwork while providing meaningful career opportunities for employees to grow and succeed.

As a Enterprise Operations Coordinator you will play a key role in supporting the systems, technology platforms, and operational processes that power our field operations. You will partner with operational leaders, technical teams, and business stakeholders to improve performance, drive technology adoption, deliver training, and support continuous improvement initiatives throughout the organization. This role is ideal for someone who enjoys solving business challenges through technology, collaborating across teams, and helping employees adopt new tools and processes that improve operational effectiveness.

Required High School Diploma or GED Five (5) years of experience supporting business systems, operational technologies, process improvement initiatives, or complex operational environments Experience training users, supporting technology implementations, or coordinating operational programs Strong communication, organizational, and problem-solving skills Ability to work effectively with employees, leaders, vendors, and technical teams Preferred Associate's or Bachelor's degree in Business, Engineering, Technology, Communications, Human Resources, or related field

Experience with in the utility, energy, construction, or industrial sectors

Experience with asset management, work management, or enterprise business systems Familiarity with SAP S/4

HANA EAM, Asset Manager, Field Service Manager, or similar platforms Knowledge of project management, business process improvement, and change management principles

Deliver and support training programs for operational technologies and business systems in both classroom and field environments Coach and support employees in the adoption and effective use of business systems and operational processes Assist with implementation and continuous improvement of strategic technology initiatives Partner with Operations, Training, IT, and business leaders to drive successful adoption of enterprise systems Support incident management, issue resolution, and enhancement requests related to operational systems Analyze business processes and identify opportunities to improve efficiency, standardization, and user experience Coordinate cross-functional communication, reporting, and training efforts Ensure compliance with regulatory requirements, company policies, and operational standards Assist with organizational change management activities related to technology deployments and process improvements Build relationships across departments to ensure operational needs are effectively supported

Experience supporting field employees and operational work groups Ability to translate technical information into practical business solutions Strong facilitation and presentation skills Experience leading training programs or system implementations Knowledge of utility operations, asset management, or work management systems Demonstrated success driving process improvements and technology adoption

You will work closely with leaders and team members across:
Gas Operations Gas Delivery Engineering Construction Gas Control Customer Service Information Technology Technical Training Regulatory & Compliance Business Strategy and Support Functions You'll also collaborate with external vendors, technology partners, contractors, and industry representatives.

Build Strong Collaborative Relationships Cultivate Innovation and Embrace Change Drive Operational Excellence for Customers Take Ownership and Act with Integrity Think Strategically and Exercise Sound Judgment

Primarily office-based with regular field interaction Travel throughout the Peoples Gas service territory as needed Ability to support training sessions, operational initiatives, and business activities at various company locations Occasional travel on short notice may be required

We proudly offer a competitive total rewards package and other perks to help keep you thriving:
Performance Bonus:
Earn an annual incentive bonus that recognizes your hard work Comprehensive Health Coverage:
Medical, dental, vision, and prescription benefits Retirement Planning: 401(k) and Pension Plan Employee Share Purchase Program through Emera Generous Paid Time Off and…