Microsoft 365 Enterprise Solutions Engineer

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The hourly Contractor that provides operational execution across M365 governance, platform administration, L3 support, and strategic project delivery for Alvarez & Marsal’s Microsoft Enterprise Solutions Team. This role works across a 14,000+ user global M365 tenant spanning 20+ geographic locations, executing BAU operations, resolving L3 escalations, building knowledge base documentation, and contributing to strategic projects under the direction of Microsoft Enterprise Solutions leadership.

• Resolve routine L3 tickets independently where SOPs or documented procedures exist
• For tickets without established SOPs, investigate, gather context, and attempt resolution based on M365 platform knowledge escalating to leadership when technical complexity, licensing decisions, or business engagement is required
• Sort and route incoming escalations from L1/L2
• Monitor aged ticket queues

• Systematically document tribal knowledge and ticket resolutions as Service Now KB articles and internal SOPs
• Expand the existing documentation foundation
• Reduce L1/L2 escalation volume by closing knowledge gaps across the full M365 platform including Power Platform, Copilot Studio, SharePoint, Teams, AvePoint, licensing processes, and governance procedures

• Actively work governance items across the M365 Workstream Tracker, the M365 Governance SharePoint list, and the Power Platform & Copilot Governance SharePoint list including researching, developing plans, creating documentation, and implementing changes once peer-reviewed by pillar leads and approved through change board, under Janine and Moussa’s guidance
• Monitor and action AvePoint governance operations
• Monitor Purview governance tasks
• Monitor the Microsoft Message Center for new features and capabilities rolling out to the tenant, assess impact, and provide recommendations to leadership for action decisions
• Monitor the Microsoft Health Center for service outages, assess impact, and provide recommendations to leadership
• Coordinate ITAM license reservations
• Monitor tenant storage trends and elevate to leadership when a purchase decision is needed

• Provide execution support on strategic projects as directed by leadership researching, gathering data, coordinating tasks, tracking action items, and executing implementation steps as assigned
• Projects are dynamic and frequently arise; this role contributes to any project the MICROSOFT ENTPRISE SOLUTIONS team is engaged in

• M365 platform administration…