Sr. IT Infrastructure Business Analyst

Business Analysis Role

Business Analysis role is to elaborate details (e.g. acceptance criteria) in backlog items, ensure all Jira board items are completed by documented deadlines and work with the Scrum Master to maintain and groom the Jira board & associated backlog. The Business Analyst bridges between technology and business stakeholders because they have both a deep understanding of user needs and system functionality.

Translates user and business needs into product backlog items (shared responsibility with Product Owner (PO)) to achieve "definition of ready"

Collaborates with PO and squad on backlog item refinement to foster a shared understanding of what the product is supposed to do

Work closely with Business and AD teams to leverage IT resources to help achieve all project deadlines

Partner with PO and stakeholders to incorporate feedback into the backlog

Required participant in all daily and ongoing squad calls

When applicable, creates documentation for stakeholders and/or provide information for others to create documentation (e.g. training materials, message specs, technical/functional design, etc.)

Analyze the end-to-end connectivity delivery chain to identify manual handoffs, recurring bottlenecks, and opportunities for automation or workflow simplification

Partner with product owners, engineers, and support teams to translate delivery-chain insights into backlog items that reduce cycle time, eliminate redundant steps, and improve delivery predictability

Work with engineers & peers to communicate status, escalate roadblocks and work with support teams to perform as needed troubleshooting

4+ years of IT experience

Familiarity with diverse technologies and platforms

Keen (internal) customer focus

Clear communicator, with good verbal and written communication skills

Detail oriented

Continuous proactivity and follow-through

Ability to prioritize and focus on most urgent tasks & work in a fast-paced IT environment

Ability to decompose complex delivery workflows into discrete process steps, identify automation candidates, and recommend practical simplification opportunities

Proficient MS Office skills

Knowledge of system functionality to be able to engage in discussion with the squad

Not afraid to ask many questions, push back, or raise attention to risks or issues

A flexible, and proactive approach to track down resources to gather appropriate information

Innovative (to leverage variability)

Comfortable working closely with team management to review approaches and requirements that solve the business problem

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."