Salesforce Support Administrator

Salesforce Support Administrator (Finance)

The primary purpose of this position is to support the Membership Manager in the implementation, administration, and continuous improvement of Salesforce and related constituent engagement technologies that strengthen relationships with listeners, donors, event participants, and the broader community. This position serves as a key technical and operational resource for Membership and Development departments, helping translate fundraising and audience engagement strategies into effective CRM solutions while supporting the organization's digital transformation.

Working collaboratively with Membership, Major Gifts, Digital Services, UW/Marketing, the USF Foundation and external implementation partners, the incumbent helps assist in the administration of Salesforce, maintain data integrity, develop reports and dashboards, support system integrations, troubleshoot user issues, and assist with testing, documentation, and user adoption. Through the effective use of technology and data, this position helps create a connected, digital-first constituent experience that enhances community engagement, fundraising, stewardship, and public service in support of WUSF's mission.

• High School Diploma or Equivalent and IT certification OR
• High School Diploma or Equivalent and 1-year relevant work experience OR
• Bachelor's degree in computer science, MIS or other field involving software and analytical Training

• Salesforce admin user experience and proven training, with Salesforce Nonprofit Cloud or NPSP.
• Experience with Account Engagement (Pardot), Mogli SMS, Marketing Cloud, or other marketing automation platforms.
• Experience with online giving platforms, digital fundraising, and CRM integrations.
• Knowledge of nonprofit fundraising, membership programs, donor stewardship, or public media fundraising a big plus.

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No.

1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No.

1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future.

The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more .edu.

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws :

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the…