SITEC - Service Now Systems Administrator - MacDill AFB

Responsibilities

Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at Mac Dill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops); maintain systems and network infrastructure; provide end user and common device support;

provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

• Perform configuration, customization, and routine maintenance of the Service Now platform to ensure reliable performance and stability
• Support the implementation and testing of new modules, applications, and enhancements based on business requirements
• Assist in gathering, documenting, and refining technical specifications and workflows in coordination with IT and business stakeholders
• Apply established best practices for Service Now administration, including system security, user access, and data integrity
• Troubleshoot and resolve incidents and service requests related to the Service Now platform, escalating complex issues to senior administrators as needed
• Configure and maintain core ITSM processes and the Configuration Management Database (CMDB), supporting data accuracy and integrity
• Support system upgrades, patches, and routine maintenance activities to keep the platform current and secure
• Create and maintain documentation for system configurations, processes, and procedures
• Monitor system performance metrics and report issues and recommendations for improvement to senior administrators
• Stay current with Service Now features and updates relevant to assigned duties
• Support Service Now license management and governance activities (e.g., user, app, API usage, custom tables)

Required Qualifications:

• Min 9 years with HS Diploma, 7 years AS/AA degree, 5 years with BS/BA degree, 3 years with MS/MA
• A DoD TS/SCI clearance is required
• DoD
  8570.01-M IAT II
• Working knowledge of ITSM processes and CMDB administration.
• Strong technical documentation, communication, and stakeholder collaboration skills.
• Ability to implement, test, troubleshoot, and support Service Now modules and enhancements.

Desired

Qualifications:

• Must beDoW
  8140 compliant under the Work Role Code 451– Systems Administrator
  - Intermediate level or higher by 1 Oct 26.
• 3+ years of experience as a Service Now Administrator, with hands-on experience supporting platform configuration, maintenance, and issue resolution
• Service Now Certified System Administrator (CSA) certification; additional Service Now certifications (e.g., Certified Implementation Specialist) a plus
• Experience with Service Now modules such as ITSM, ITOM, HAM/SAM
• Experience with Service Now integration tools and APIs