Technology Operations Coordinator

This range is provided by Super Sonic POS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $65,000.00/yr

At Super Sonic POS, we believe great support is more than solving tickets — it’s about creating systems that help people do their best work. Our support team is transitioning toward a more collaborative, high-impact model, and we’re looking for a motivated team player who can help make that happen.

We’re in a moment of positive change. We're building a more open, flat team culture while improving how support connects with operations across the company. If you love process, communication, and making tech support smoother for everyone — we’d love to meet you.

At Super Sonic POS, we believe great support is more than solving tickets — it’s about creating systems that help people do their best work. Our support team is transitioning toward a more collaborative, high-impact model, and we’re looking for a motivated team player who can help make that happen.

We’re in a moment of positive change. We're building a more open, flat team culture while improving how support connects with operations across the company. If you love process, communication, and making tech support smoother for everyone — we’d love to meet you.

We’re hiring aTechnology Operations Coordinatorto help align our tech support processes with broader company operations. This is not a traditional "manager" role, but you’ll be a central figure in cross-functional collaboration, problem-solving, and process improvement.

This position is ideal for someone who has leadership potential and is excited to grow into a broader role over time.

• Collaborate with support specialists and operations staff to streamline workflows and communication.
• Identify inefficiencies in ticketing, escalation, and service delivery — and help design better systems.
• Lead cross-departmental initiatives to reduce friction between support and other functions (ops, IT, admin, etc.).
• Coordinate internal tools, documentation, and training efforts to improve response times and quality.
• Facilitate team meetings, retrospectives, and informal mentoring moments as needed.
• Support a culture of collaboration, transparency, and shared ownership.

• 2–4 years in technical support, IT operations, or similar service roles.
• Strong communication and coordination skills — you’re a natural connector.
• Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira Service Desk) and basic ticket analytics.
• Comfortable taking initiative without being in a formal "management" role.
• Bonus if you’ve helped a team grow or improve workflows without being a formal team lead.

• Room to grow.This role is designed to evolve. As the team grows, you may take on more leadership, strategy, or operational scope.
• Real impact.You’ll play a central role in shaping how tech support connects with the rest of the company.
• Supportive culture.We're shifting to a flat structure with shared accountability and stronger communication — your voice matters.

• Seniority level
  
  Not Applicable

• Employment type
  
  Full-time

• Job function
  
  Management and Manufacturing
• Industries Software Development

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