Satellite Operations Center Technician

Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Satellite Operations Center Technician.

Job Type Full-time

Clearance Active TS/SCI Clearance

Work Schedule Full-time, Onsite, Shiftwork.

The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks.

An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.

• Experience with Microsoft Office
• Verbal and written communication skills
• Ability to work both collaboratively and individually
• Critical Thinking Skills
• Ability to give presentations and briefings as needed

• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
• Monitor and test satellite network performance and provide satellite network performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment

• High school Diploma or GED.
• Associates Degree in Network Engineering, IT, or related field is preferred.
• CompTIA Security+ is preferred but required within 90 days of hire.
• Cisco Certified Network Associate (CCNA) is preferred.
• One year education or directly related experience in network operations center support duties.

• 5+ years of SATCOM experience or equivalent combination of education/training and experience
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
• IP Routing
• Linux/Unix

Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.

Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined…