SITEC - Service Now Configuration Manager Senior - MacDill AFB

Job Title

Configuration Manager

Peraton requires Configuration Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at Mac Dill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops);

maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Responsibilities include:

• Maintain and enforce CMDB data governance policies, CI naming standards, and CI lifecycle states from onboarding through retirement.
• Monitor and improve CMDB Health metrics-completeness, compliance, correctness, staleness, orphaned CIs, and duplicates-using Service Now CMDB Health dashboards.
• Investigate and remediate data quality defects, driving root-cause fixes at the data source rather than the individual record.
• Align CI classes and relationships to the Service Now Common Service Data Model (CSDM) across the Foundation, Design, Manage, and Technical Services domains as applicable.
• Partner with service owners to model business services, application services, and their supporting infrastructure.
• Coordinate and validate CI population through Service Now Discovery, Service Mapping, and approved integrations and import sets.
• Reconcile authoritative data from multiple sources into a single trusted CI record.
• Support the Configuration Control Board (CCB) by preparing CI baselines, documenting configuration changes, and tracking deviations.
• Partner with the Change Management process to ensure CI relationships and impact analysis are accurate before changes are approved.
• Produce and maintain configuration management documentation, work instructions, and standard operating procedures.
• Support Authority to Operate (ATO) and Risk Management Framework (RMF) activities by ensuring CMDB records accurately reflect the accredited system boundary.
• Provide CI and dependency data supporting audit, inventory, and compliance reporting.

Required Qualifications:

• Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA degree, 6 years with a MS/MA degree, 3 years with a PhD
• A DoD TS/SCI clearance is required
• Experience developing CMDB data quality strategies, health metrics, remediation workflows, and governance controls.
• Expertise in CI population, reconciliation, Discovery, Service Mapping, Import Sets, and IRE.
• Expertise applying CSDM to model business services, application services, and supporting infrastructure.
• Experience leading Change and Configuration Management, CCB activities, CI baselines, and impact analysis.
• Strong documentation, mentoring, and reporting skills supporting audits, inventory, RMF/ATO, and compliance.

Desired

Qualifications:

• 3–5 years of IT experience, including 2+ years working directly with the Service Now CMDB.
• Working knowledge of Service Now CMDB fundamentals: CI classes, relationships, IRE, CMDB Health, and Discovery.
• Familiarity with the Common Service Data Model (CSDM) and service mapping concepts.
• ITIL 4 Foundation certification, Service Now Configuration Management Database (CMDB) Fundamentals, plus a solid grasp of the Configuration Management process.
• Strong analytical skills for data quality investigation and remediation, driving issues to root cause.
• Ability to document processes clearly and communicate data quality status to both technical and non-technical stakeholders.
• Experience with on-premises or air-gapped Service Now deployments rather than SaaS or cloud instances.
• Service Now certifications such as CSA, CIS-Discovery, or…