SITEC - Service Now IT Operations Management Systems Administrator - MacDill AFB
Listed on 2026-08-22
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IT/Tech
Systems Engineer, Systems Administrator, IT Specialist, Cybersecurity
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.
The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit to learn how we're keeping people around the world safe and secure.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.
The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit to learn how we're keeping people around the world safe and secure.
Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.
AboutThe Role
Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located at Mac Dill AFB in Florida.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops); maintain systems and network infrastructure; provide end user and common device support;
provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
- Support technical configuration - across the Service Now IT Operations Management (ITOM) suite, including:
- Discovery patterns, probes and sensors, and performance tuning at enterprise scale
- MID Server architecture, installation, upgrading, configuration, clustering, load balancing, and advanced troubleshooting
- Service Mapping design and deployment, including top-down, tag-based, and pattern-based mapping
- Own CMDB health and data integrity - governing CI class modeling, identification and reconciliation rules, and CMDB health dashboards to ensure a trustworthy source of truth for downstream ITOM and ITSM processes
- Architect and maintain integration solutions with external systems such as monitoring tools, event sources, and CMDB feeders, using REST/SOAP APIs and Integration Hub
- Administer and maintain Service Now instances across cloud, hybrid, and self-hosted / on-premises deployments - covering upgrades, patching, cloning, MID Server fleet management, and platform performance tuning
- Establish and enforce development standards, reusable documentation, and technical best practices, and lead code reviews and internal technical design sessions
- Provide technical leadership and mentorship to mid-level and junior developers and administrators, elevating the overall capability of the team
- Translate technical requirements and architecture into…
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