Requirements Analyst, IT​/Tech

Minimum Clearance Required TS.SCI

Job 2615752

Location Mac Dill AFB, FL, US

Date Posted

Category Software

Subcategory SW Config Analyst

Schedule Full-Time

Shift Day Job

Travel Yes - 10% of the time

Minimum Clearance Required TS.SCI

Clearance Level Must Be Able to Obtain None

Potential for Remote Work _SITE

SAIC has an immediate opening for a Requirements Analyst to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This position is located at Headquarters SOCOM on Mac Dill AFB, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops);

maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. We are seeking an experienced Requirements Analyst to join our IT team.

This position supports the Service Now Platform Support Team by gathering and documenting requirements for new service requests. The Journeyman Requirements Analyst works under the guidance of the assigned lead to interpreting and formalizing ambiguous requests from various Components and TSOCs as well as various enterprise stakeholders into clear, actionable IT requirements. The analyst will support the Service Now Platform Support Team enables an assessment of the attainment of technical performance, specifications, and system maturity to determine whether systems are operationally effective, suitable, and survivable for intended use, and hardware/software/system/services from various Components and TSOCs.

These requests are often not clearly articulated, requiring a diligent and detail-oriented approach. Requirements Analysts work closely with other IT teams to ensure seamless integration and support of our IT infrastructure.

• Requirements Elicitation Assist with requirements gathering through interviews, workshops, and surveys for new services, software, and hardware.
• Analysis and Documentation Help translate initial, and often ambiguous, requests into clear, detailed requirements specifications, user stories, and functional documents.
• Change Management Manage and document changes to baseline requirements through a formal change control process.
• Liaison and Communication Act as a liaison between end-users and the technical team to ensure business needs are effectively communicated.
• Process Analysis Assist in analyzing current business processes and workflows to ensure changes align with technical capabilities.
• Governance Board Representation Represent the Service Now Platform Support Team at the USSOCOM Service Now.
• Governance Review Board meetings. Capture and relay incoming change requests to the Service Now Platform team, identifying those that require formal technical review. Following that review, report back to the Board on the feasibility, estimated timeframe, and return on investment (ROI) of each proposed change to the platform.
• Support UAT Planning Assist in preparing for User Acceptance Testing (UAT) by helping to set up the test environment and preparing test data.
• Document Test Cases Help create detailed UAT test cases and test scripts based on identified business requirements.
• Execute UAT Tests Execute UAT test scripts under supervision, covering functional and end-to-end scenarios.
• Log and Track Defects Accurately log defects found during testing, including steps to reproduce, expected results, and actual results.
• Requirement Fulfillment Ensure new service requests are accurately captured and meet the articulated business needs of stakeholders.
• Accurate Documentation Produce clear, accurate, and comprehensive documentation of…