Technician, Global NOC; Grade P8

Who We Are

At SES Space & Defense, we deliver secure, resilient connectivity and integrated space solutions for customers operating in the world’s most demanding environments. As part of SES S.A., a global leader in satellite-enabled communications, we combine capabilities across all orbits with extensive global ground infrastructure, managed networks, hosted payload solutions, and mission integration services to support communications, sensing, data transport, and operational resilience worldwide.

At SES Space & Defense, we deliver secure, resilient connectivity and integrated space solutions for customers operating in the world’s most demanding environments. As part of SES S.A., a global leader in satellite-enabled communications, we combine capabilities across all orbits with extensive global ground infrastructure, managed networks, hosted payload solutions, and mission integration services to support communications, sensing, data transport, and operational resilience worldwide.

Our vertically integrated space and ground capabilities bring together satellite capacity, terrestrial infrastructure, advanced network technologies, and deployed user terminals to support mission-critical government operations around the world. We are a trusted partner to the U.S. Federal Government and national security community, allied governments, NATO, NASA, and other civilian agencies, delivering reliable, high-performance solutions when mission success is critical. At SES Space & Defense, our people are our competitive advantage.

You’ll work alongside a mission-driven team committed to integrity, innovation, accountability, and delivering real-world impact for customers whose missions matter most.

The Global NOSC Technician supports the day-to-day operation, monitoring, and maintenance of satellite communications networks and equipment supporting SES Space & Defense customers. Working onsite in Stafford, VA within a 24/7/365 network operations environment, you will monitor MEO and GEO network performance, troubleshoot remote user and hub connectivity issues, and manage service activations, transitions, and restoration activities. You will work directly with customers to resolve satellite and network issues, provide timely updates during service interruptions, and elevate more complex technical problems to senior technicians when necessary.

This role requires strong troubleshooting skills, attention to detail, and the ability to prioritize issues in a real-time operational environment where network availability and customer service are critical. The position is ideal for someone with experience in networking, IT, or satellite telecommunications who enjoys hands‑on troubleshooting and supporting reliable communications services.

• Work with customers to troubleshoot and restore remote access problems, maintain reliable satellite communications, and resolve transmission issues involving a broad range of satellite communications and network services
• Help end users access satellite communications services
• Isolate issues and restore service to customer networks
• Achieve a high rate of problem resolution and trouble closure on initial contact
• Provide network support and elevate technical issues to the Senior Technician, Global NOC when access or communications issues cannot be resolved
• Provide real-time status on MEO and GEO communications network traffic
• Gather load and demand information, allowing SES Space & Defense to continuously optimize network performance and ensure quality of service and reliability for customers
• Provide guidance and direction to Field Service Representatives (FSRs) troubleshooting complex satellite communications networks
• Manage and monitor communications network performance, resolve remote user and hub problems, and execute service activations, transitions, and restoration activities
• Perform system troubleshooting and retrieve logs through remote connections
• Perform tasks required to successfully capture and facilitate reporting processes for internal and external stakeholders in accordance with defined standards
• Keep customers informed during service…