Academic Operations Specialist

EC-Council is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

EC-Council is seeking a detail-oriented and highly organized Academic Operations Specialist to support the operational success of the EC-Council Academia Partner Program. This role serves as a critical link between Academic Partnerships, Product Management, Customer Success, Marketing, and Technology teams to ensure a seamless partner experience.

The Academic Operations Specialist is responsible for supporting product readiness, onboarding, implementation, platform administration, CRM governance, process improvement, and operational excellence across the academic portfolio. This role is ideal for an individual who enjoys solving problems, managing systems and processes, coordinating projects, and helping organizations successfully implement educational technology solutions.

Embark on a rewarding career that empowers you to shape the future of cybersecurity education across diverse domains such as Ethical Hacking, Digital Forensics, Penetration Testing, Network Defense, and more. EC-Council courses culminate in globally recognized certifications, enabling students to earn stackable credentials that enhance their academic and professional journeys before graduation. These certifications significantly boost employability and prepare students to become the next generation of cybersecurity leaders.

This role is responsible for supporting the operational development of strategic relationships with colleges, universities, community colleges, technical schools, workforce development organizations, and educational institutions seeking to expand cybersecurity education offerings. The Academic Operations Specialist serves as a trusted advisor, helping institutions implement, integrate, and scale cybersecurity programs that align with workforce demands and student success outcomes. Reports to the Academics leadership team or designated manager and will play a key role in strengthening relationships and expanding the impact of the EC-Council Academia Series and Partnership Model ( www.eccouncil.org/academia).

A career should be fun, right?! Have fun with your career and work with colleges and universities to support students while growing your Cybersecurity knowledge.

The ideal candidate is consultative, results-oriented, and passionate about education, workforce development, and cybersecurity.

• Support product setup, maintenance, and configuration across EC-Council systems and platforms.
• Maintain product information, fulfillment processes, program documentation, implementation guides, and related resources.
• Assist with new product launches and system readiness initiatives.
• Coordinate updates across Salesforce, partner eStores, and EC-Council Learning platforms.

• Support onboarding and implementation activities for academic institutions and partner organizations.
• Coordinate system configurations, implementation workflows, setup activities, and onboarding milestones.
• Assist with platform demonstrations and implementation consultations.
• Monitor onboarding completion and implementation progress across assigned projects.

• Support EC-Council Learning platform administration and operational readiness.
• Assist with partner eStore implementation and configuration activities.
• Document processes, workflows, and operational best practices.
• Identify opportunities to improve operational efficiency and customer experience

• Maintain CRM data quality and operational reporting standards.
• Support data reconciliation, reporting accuracy, and process documentation.
• Assist with workflow enhancements and operational automation initiatives.
• Ensure partner records and implementation activities remain current and accurate.
• Collect implementation feedback from partners, faculty, and internal stakeholders.
• Develop recommendations for operational improvements and enhanced partner experiences.
• Assist leadership with special projects, reporting, product readiness initiatives, and strategic operational priorities.

• Bachelor's degree or equivalent…