ServiceNow Systems Administrator, Mid

Join a culture of empowerment and connectivity.

Learn the skills you need to accelerate your career.

Discover benefits that your life and work.

Build mission-ready tech that protects the nation.

Your combination of people skills and Service Now administration knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology of our clients? We’re looking for a system administrator who specializes in Service Now platform administration to help us operate and maintain our client's Service Now platform.

What You'll Work On:

Perform configuration, customization, and routine maintenance of the Service Now platform to ensure reliable performance and stability.

Support the implementation and testing of new modules, applications, and enhancements based on business requirements.

Assist in gathering, documenting, and refining technical specifications and workflows in coordination with IT and business stakeholders.

Apply established best practices for Service Now administration, including system security, user access, and data integrity.

Troubleshoot and resolve incidents and service requests related to the Service Now platform, escalating complex issues to senior administrators as needed.

Configure and maintain core ITSM processes and the Configuration Management Database (CMDB), supporting data accuracy and integrity.

Support system upgrades, patches, and routine maintenance activities to keep the platform current and secure.

Create and maintain documentation for system configurations, processes, and procedures.

Monitor system performance metrics and report issues and recommendations for improvement to senior administrators.

Stay current with Service Now features and updates relevant to assigned duties.

Support Service Now license management and governance activities such as user, app, API usage, and custom tables.

You’ll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning.

We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges.

Join us. The world can’t wait.

You Have:

6+ years of experience in an IT field

3+ years of experience as a Service Now Administrator including supporting platform configuration, maintenance, and issue resolution

Knowledge of ITSM processes and CMDB administration

Ability to implement, test, troubleshoot, and support Service Now modules and enhancements

TS/SCI clearance

HS diploma or GED

DoD 8570 IAT II Compliant Certification

DoW 8140 compliant Certification under the Work Role Code 451
- Systems Administrator-Intermediate level or higher such as COMPTIA Security+, Cloud+, GIAC GICSP, GSEC, or ISC 2 SSCP Certification

Nice If You Have:

2+ years of experience in an IT field

Experience with Service Now modules such as ITSM, ITOM, HAM, or SAM and Service Now integration tools and APIs

Experience with Service Now On-Prem instance implementation, management, and troubleshooting

Knowledge of database management and SQL including MariaDB

Knowledge of ITIL processes and Service Now best practices

Possession of s trong technical documentation, communication, and stakeholder collaboration skills

Service Now Certified System Administrator (CSA) Certification

Service Now Certifications such as Certified Implementation Specialist Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent…