ServiceNow Systems Specialist, Senior

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Your combination of people skills and Service Now expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology for our client? We’re looking for a Service Now Administrator to help us operate and maintain our client's Service Now platforms.

How You'll Contribute:

As a Service Now Administrator on our team, you’ll:

• Create and maintain Service Now platform architecture and technical solutions, system configurations, processes, and procedures.
• Support the implementation, configuration, and support of Service Now modules — including ITSM, ITOM, Sec Ops, and ITAM.
• Develop and execute data migration and ETL strategies, including data validation and transformation mapping, while enforcing data integrity across the CMDB and related tables.
• Integrate Service Now with enterprise technologies such as Splunk, Tanium, Active Directory, MFA, and authentication platforms, leveraging Service Now integration tools and APIs.
• Configure RBAC, secure authentication, user access, and system security in accordance with DOW best practices.
• Support deployments within secure and air-gapped federal environments, including on-prem Service Now instances.
• Troubleshoot and resolve issues related to the Service Now platform, providing timely support to end users.
• Collaborate and partner with government stakeholders and technical teams to define and document technical specifications and workflows.
• Provide Operations & Maintenance ( O & M ) support including patching, monitoring, performance- met rics analysis, and platform optimization and make recommendations for improvements.
• Support develop ment and enforcement of Service Now best practices. Support the Platform Change Configuration Board
• Provide training and mentorship to junior administrators, team members, and support user training on Service Now functionality and best practices.
• Participate in Agile ceremonies, technical reviews, and testing, and stay current with Service Now updates, features, and industry trends, evaluating their potential impact on the organization

We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the team work through challenges and develop new met hodologies. As leader, you’ll identify new opportunities to modernize the environment so your clients achieve their goals. Work with us and resolve daily challenges.

Join us. The world can’t wait.

You Have:

• 12+ years of experience in an IT field
• 5+ years of experience as a Service Now Administrator, including implementations and management
• Experience supporting Service Now security and secure, air-gapped federal environments
• Knowledge of ITIL processes and Service Now best practices
• Ability to document requirements, support Agile processes, collaborate with stakeholders, and mentor staff
• TS/SCI clearance
• HS diploma or GED
• DoD 8570 IAT II Certification
• DoW 8140 compliant certification under the Work Role Code 451 at Intermediate level such as COMPTIA Cloud+, COMPTIA Security+, GIAC GICSP or GSEC, or ( ISC ) 2 SSCP certification

Nice If You Have:

• Experience with Service Now On-Prem instance implementation, management, and troubleshooting
• Knowledge of database management and SQL MariaDB
• Possession of excellent analytical and problem-solving skills
• Possession of outstanding communication and interpersonal skills
• Bachelor’s degree and 8+ years of experience in an IT field, or Master’s degree and 6+ years of experience in an IT field
• Service Now Certified System Administrator ( CSA ) certification or other available Service Now certification s such as Certified Implementation Spe cia list

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance is required.

Compensation

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