ServiceNow Configuration Manager, Mid

Service Now Configuration Manager, Mid

The Opportunity:
Your combination of people skills and technical knowledge makes you the team hero, solving oneproblem after another. What if you could use those skills to improve the technology supporting the government? We’re looking for a Configuration Manager who specializes in Service Now platform configuration and maintenance.

You’ll help clients overcome tough challenges through monitoring and performance management. Your knowledge will bevital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning.

As a Service Now Configuration Manager on our team, you’ll:

• Maintain and enforce CMDB data governance policies, CI naming standards, and CI lifecycle states from onboarding through retirement.
• Monitor and improve CMDB Health metrics such as completeness, compliance, correctness, staleness, orphaned CIs, and duplicates, using Service Now CMDB Health dashboards.
• Investigate and remediate data quality defects, driving root-cause fixes at the data source rather than the individual record.
• Align CI classes and relationships to the Service Now Common Service Data Model (CSDM) across foundation, design, management, and technical services domains.
• Partner with service owners to model business services, application services, and their supporting infrastructure.
• Coordinate and validate CI population through Service Now Discovery, Service Mapping, and approved integrations and import sets.
• Reconcile authoritative data from multiple sources into a single trusted CI record.
• Support the Configuration Control Board (CCB) by preparing CI baselines, documenting configuration changes, and tracking deviations.
• Partner with the change management process to ensure CI relationships and impact analysis are accurate before changes are approved.
• Produce and maintain configuration management documentation, work instructions, and standard operating procedures.
• Support Authority to Operate (ATO) and Risk Management Framework (RMF) activities by ensuring CMDB records accurately reflect the accredited system boundary.
• Provide CI and dependency data supporting audit, inventory, and compliance reporting.

Join us. The world can’t wait.

• 6+ years of experience in IT
• 2+ years of experience working directly with the Service Now CMDB
• Experience applying CSDM to model business services, application services, and supporting infrastructure
• Experience leading change and configuration management, CCB activities, CI baselines, and impact analysis
• Experience with on-premises or air-gapped Service Now deployments
• Knowledge of Service Now CMDB fundamentals, including CI classes, relationships, IRE, CMDB Health, and Discovery
• Ability to document processes clearly and communicate data quality status to both technical and non-technical stakeholders
• TS/SCI clearance
• HS diploma or GED

• Experience with ITAM, SAM, and HAM, and the relationship between assets and CIs
• Knowledge of the CSDM and service mapping concepts
• Possession of strong analytical skills, for data quality investigation and remediation, driving issues to root cause
• Bachelor’s degree
• ITIL 4 Foundation Certification
• Service Now Certifications such as CSA, CIS-Discovery, or CIS-ITOM Certification

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements foraccess to classified information; TS/SCI clearance is required.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals…