ServiceNow Engineer

Take2 Consulting is seeking an experienced Service Now Administrator who is ready to grow into a Service Now Platform Engineer role supporting a secure federal environment. This is an implementation- and engineering-focused opportunity—not a developer position. The selected consultant will work alongside an experienced Service Now development and engineering team, gaining exposure to enterprise architecture, integrations, data migration, security, and platform implementation across multiple Service Now modules.

This role is ideal for a strong Service Now professional who wants to move beyond day-to-day administration and take the next step into platform engineering and solution implementation. A potential hybrid schedule may be available.

Design, document, and maintain Service Now platform architecture and technical solutions.

Lead implementation and configuration efforts across Service Now ITSM, ITOM, Sec Ops, and ITAM modules.

Develop and execute data migration strategies, including ETL processes, transformation mapping, and validation.

Integrate Service Now with enterprise platforms such as Splunk, Tanium, Active Directory, MFA, and authentication solutions.

Establish and manage role-based access controls (RBAC) and secure authentication solutions.

Support Service Now deployments within secure, disconnected, and air-gapped federal environments.

Collaborate with government stakeholders, architects, engineers, and technical teams to deliver project objectives.

Provide Operations & Maintenance support, including platform updates, patching, monitoring, troubleshooting, and enhancements.

Participate in Agile delivery activities, technical reviews, user acceptance testing, and stakeholder training.

Develop architecture diagrams, technical documentation, status reports, runbooks, and project deliverables.

Active Top Secret security clearance. Candidates with higher-level active clearances are also welcome.

Bachelor's degree in Computer Science, Information Systems, or a related technical discipline.

8+ years of hands-on Service Now implementation, configuration, administration, and sustainment experience.

Experience supporting Service Now in federal, DoD, Intelligence Community, or other highly secure environments.

Strong experience with Service Now module configuration, enterprise integrations, and large-scale data migrations.

Experience integrating Active Directory, MFA, Yubi Key, or comparable authentication technologies.

Strong understanding of ITSM/ITIL methodologies and Agile delivery practices.

Experience developing technical architecture documentation and solution designs.

Strong written and verbal communication skills with the ability to brief technical and non-technical stakeholders.

Service Now Certified System Administrator (CSA).

Additional Service Now certifications in ITSM, ITOM, Sec Ops, Hardware Asset Management (HAM), or Software Asset Management (SAM).

Experience with DoDAF, FEAF, or other federal enterprise architecture frameworks.

Experience supporting secure, disconnected, or air-gapped environments.

Take2 Consulting is a boutique IT consulting firm supporting mission-critical federal programs. We provide our consultants with access to experienced technical teams, meaningful federal missions, and opportunities to expand their skills and advance their careers.