ServiceNow Developer

Service Now Developer

Join a Global Leader in Workforce Solutions – Net2

Source Inc. Net2

Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Role:
Service Now Developer

Location:

Onsite

Duration: 12+ Months

We are seeking an experienced Service Now Developer to support and enhance the organization's Capacity Management processes within the Service Now platform. The candidate will be responsible for designing, developing, and implementing Service Now solutions that improve infrastructure capacity planning, utilization tracking, forecasting, performance analytics, and operational reporting. The role requires close collaboration with Capacity Management, Infrastructure, Cloud, Operations, and Service Delivery teams to ensure proactive management of IT resources and services.

• Design, develop, and maintain custom applications, workflows, and integrations within Service Now to support Capacity Management processes.
• Configure and customize Service Now modules including ITSM, CMDB, Service Mapping, Performance Analytics, Discovery, and Reporting.
• Develop capacity dashboards, KPIs, and forecasting reports for servers, storage, network, cloud, and application resources.
• Integrate Service Now with infrastructure monitoring and observability tools such as Solar Winds, Dynatrace, App Dynamics, Splunk, Nagios, Azure Monitor, and AWS Cloud Watch.
• Automate data collection, trend analysis, threshold alerts, and capacity planning workflows.
• Support CMDB health initiatives and ensure accurate infrastructure asset and configuration data.
• Develop and maintain REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer workflows, and Scheduled Jobs.
• Partner with Capacity Management teams to analyze utilization trends and recommend automation improvements.
• Participate in Service Now upgrades, patching, testing, and release management activities.
• Create technical documentation, process flows, and knowledge articles.
• Troubleshoot platform issues and provide Level 3 support for Service Now-related incidents and enhancements.

Service Now Expertise 5+ years of Service Now development experience. Strong hands-on experience with: ITSM CMDB Service Mapping Discovery Performance Analytics Flow Designer Integration Hub Experience developing custom Service Now applications and portals.

Technical Skills JavaScript, Glide API, Script Includes, Business Rules, UI Actions, Client Scripts. REST API, SOAP, JSON, XML integrations. SQL and data analysis skills. Experience with Service Now reporting and dashboard development. Knowledge of Agile/Scrum methodologies.

Capacity Management Knowledge Understanding of: ITIL Capacity Management processes Capacity planning and forecasting Infrastructure performance monitoring Resource utilization management Trend analysis and predictive analytics Hybrid Cloud environments (AWS, Azure)

Service Now Certified System Administrator (CSA) Service Now Certified Application Developer (CAD) Service Now Certified Implementation Specialist (CIS) ITIL Foundation Certification Experience supporting large enterprise infrastructure environments. Banking or Financial Services industry experience preferred.

Why Work With Us? We believe in more than just jobs—we build careers. At Net2

Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2

Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1