Executive Support Technician

RESPONSIBILITIES:
Kforce has a client that is seeking an Executive Support Technician onsite in Tampa, FL for a 6-month contract-to-hire role.

Summary:

We are seeking an Executive Support Technician to provide high-touch, concierge-level technology support to senior leadership within a fast-paced enterprise healthcare environment. This role serves as the primary contact for executive technology needs and requires exceptional professionalism, discretion, communication, and ownership.

Responsibilities:

* Provide onsite support for executives and executive assistants across laptops, desktops, mobile devices, applications, and peripherals

* Troubleshoot Windows, macOS, Microsoft 365, Outlook, Teams, calendar delegation, mobile synchronization, Wi-Fi, VPN, MFA, and access issues

* Configure and support iPhones, iPads, corporate applications, MDM enrollment, device replacements, and secure connectivity

* Prepare and support executive meetings, conference rooms, video conferencing, displays, cameras, microphones, and presentation technology

* Maintain ownership of issues through resolution while coordinating with Network, Cybersecurity, Infrastructure, Telecom, AV, and Service Desk teams

* Document incidents, resolutions, equipment changes, and customer updates accurately

REQUIREMENTS:

* Proven executive or VIP technical support experience

* Strong enterprise endpoint, mobility, Microsoft 365, connectivity, and AV troubleshooting skills

* Excellent executive presence, customer service, confidentiality, judgment, and communication

* Experience with Service Now, Remedy, or a comparable ticketing platform preferred

* Comfortable working onsite in Tampa and participating in assigned evening, weekend, event, and on-call coverage

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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