Technician, PMO SATOPS

Satellite Operations Center Technician

Onsite from Mac Dill AFB The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support to some of our most critical customers and programs. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment.

The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician's tasking will include shift work including some weekends and holidays. Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required Remotely troubleshoot VSAT systems via iDirect software Resolve customer issues related to broadband IP communication via satellite transmission;

support complex systems installations and startup at customer sites Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead Prepare reports on network utilization, performance and activity as required Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required Monitor and test satellite network performance and provide satellite network performance statistics and reports Assist in network design and capacity planning Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds) Manage service restoration activities and track/update trouble ticketing system (Remedy) Provide status reports to customers and management personnel Provide testing and implementation support of new software releases for deployed network equipment

You are a hands-on SATCOM and network operations professional with experience supporting real-time, mission-critical communications environments. You are comfortable working across Tier 1 and Tier 2 responsibilities, monitoring global satellite networks, troubleshooting VSAT and iDirect systems, and restoring service quickly and effectively. You bring a solid foundation in TCP/IP networking and RF/SATCOM concepts, along with the ability to diagnose issues, manage tickets, and communicate clearly with both customers and internal teams.

You are detail-oriented and dependable, able to operate independently in a 24/7 environment while maintaining high standards of performance and documentation. Ultimately, you play a key role in ensuring reliable, high-quality satellite communications by keeping networks operational, resolving issues efficiently, and supporting continuous improvement across the system. High School Diploma or GED, Associates degree or higher preferred At least 5 years of SATCOM experience or equivalent combination of education/training and experience Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts One year education or directly related experience in network operations center support duties Security+ certification within 90 days of hire Top Secret (TS) clearance with SCI eligibility determination Strong verbal, written and interpersonal communication skills Ability to work independently as well as cooperatively in a team-oriented environment Strong analytic and problem-solving skills IP Routing Linux/Unix Microsoft Office suite Trouble ticket tracking Technical certification (CCNA, CCDA, CCNP or CCDP)