Installation Specialist, Bilingual – English​/Spanish

• Conduct comprehensive virtual site assessments, including complex or escalated restaurant sites
• Validate wiring, electrical infrastructure, networking, and internet readiness
• Perform advanced diagnostics such as trace routes and port checks
• Provide technical guidance to clients and vendors
• Collaborate with Project Managers, Technicians, and Engineering
• Lead remediation follow-ups and support junior specialists through training and knowledge sharing
• Recommend improvements to survey tools, templates, internal processes, SOPs, SLAs, and checklists
• Maintain records including photos, diagrams, and survey outcomes
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls
• Complete cabling, patching, and connectivity setup
• Deliver onsite training and live support for staff and management
• Implement menu/system updates and reporting configuration
• Conduct pre- and post-installation tasks, readiness checks, and troubleshooting
• Lead client follow-ups to ensure smooth transitions and adoption
• Travel regularly to client sites
• Review and verify outcomes, identify process gaps, and drive continuous improvement

• A high school diploma or GED is required
• 2-3 years of restaurant and/or technical support experience
• Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization
• Skilled in advanced network testing, including speed, latency, and DNS
• Strong troubleshooting and experience resolving escalated technical issues
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations
• Proven ability to manage complex, multi-site projects independently and mentor junior team members
• Experience conducting client-facing walkthroughs and training staff
• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows
• Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management
• Demonstrated success in 50+ POS installations or comparable technical deployments
• Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses
• Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed
• Fluent in English (written and verbal)
• Bilingual proficiency in Spanish required
• Work authorization in the U.S. is required; visa sponsorship is not available

Demonstrates expertise in networking infrastructure, including low-voltage cabling, routers, and switches, while providing technical support and training for restaurant POS systems. Proven ability to manage complex projects and mentor junior team members in a customer-facing environment.

• Networking Infrastructure
• Advanced Network Testing
• POS System Installation
• Client-Facing Training
• Project Management

• Low-Voltage Cabling
• Routers
• Switches
• Wi-Fi Optimization Troubleshooting
• POS Systems
• Network Diagnostics
• Menu/System Updates
• Technical Support
• Process Improvement

• Communication
• Mentoring
• Collaboration
• Customer Service
• Training

• Restaurant Operations
• Technical Support
• Multi-Site Projects
• Client Walkthroughs
• Technical Project Leadership

• Microsoft Office
• Google Workspace
• CRM Platforms
• Ticketing Systems
• POS Hardware