AISR Satellite Operations Technician, Tier 2

• Provide tier 2 and tier 3 satellite and network operations support
• Operate, perform quality control, and oversee Ku/Ka Spread Spectrum (KuSS) networks and associated equipment
• Complete Master Station Log (MSL) entries and Remedy trouble ticket entries
• Monitor, control, and configure a global satellite communications network, including forward deployed satellite earth terminals and embedded network communications equipment
• Provide daily operational support for Via Sat Arclight hubs and remote systems supporting global TDMA/IP networks
• Work shifts, including weekends and holidays, as needed
• Monitor network and space segment performance and provide customer tier 2 and tier 3 support
• Resolve broadband IP communication issues via satellite transmission and support complex systems installations and startup at customer sites
• Monitor Via Sat Arclight equipment configurations and network performance in real time; report conditions and anomalies to the designated team lead
• Prepare network utilization, performance, and activity reports
• Open and track trouble tickets for network or terminal issues
• Provide quality control and oversight of configuration files, MSL entries, and Remedy trouble ticket entries
• Isolate and correct network faults using software toolsets
• Troubleshoot network anomalies, satellite outages, and deployable KuSS terminal satellite-related issues
• Proactively monitor AISR-T networks using measured-versus-planned performance, performance trends, and KuSS terminal performance characteristics
• Manage service restoration activities and update the Remedy trouble-ticketing system
• Provide status reports to customers and management
• Support testing and implementation of new software releases for deployed network equipment
• Analyze, troubleshoot, and resolve issues related to installations, software and hardware upgrades, configuration changes, equipment integration, or testing
• Maintain timely and accurate helpdesk records
• Assist with detailed project planning for larger projects and potentially manage smaller projects
• Review proposals and prepare project overviews comparing alternatives
• Provide technical input to information technology project planning
• Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations
• Reassess business requirements and suggest solutions addressing changing business needs
• Preserve the confidentiality of organizational information

• Bachelor’s degree in Computer Science or related field with five years progressively complex network systems engineering experience, or equivalent combination of education/training and experience
• Competent technical expertise and application domain knowledge
• Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination
• Experience managing and supporting KuSS Arclight ground hub and air component solutions
• Experience with TCP/IP and general networking concepts
• Experience with SATCOM/RF concepts
• IP Routing
• Linux/Unix
• Microsoft Office suite
• Trouble ticket tracking
• One or more DoD 8570 IAT-II certifications (Security+, etc.)
• Technical certification such as CCNA, CCDA, CCNP or CCDP

Demonstrates expertise in managing and supporting KuSS Arclight networks, with a strong focus on troubleshooting, configuration management, and operational support for satellite communications systems. Holds a Top Secret security clearance and possesses a solid foundation in network systems engineering and TCP/IP concepts.

• KuSS Network Operations
• TCP/IP Networking
• SATCOM/RF Concepts
• Linux/Unix Proficiency
• DoD 8570 IAT-II Certification

• Network Systems Engineering
• Troubleshooting Network Anomalies
• Configuration Management
• Performance Monitoring
• Quality Control
• Master Station Log (MSL) Management
• Remedy Trouble Ticketing
• IP Routing
• Software Testing and Implementation
• Project Planning

• Customer Support
• Communication
• Problem Solving
• Team Collaboration
• Attention to Detail

• Security+
• CCNA
• CCDA
• CCNP
• CCDP

• Satellite Communications
• Network Operations
• DoD Compliance
• Tier 2 Support
• Tier 3 Support

• Via Sat Arclight Hubs
• Network Monitoring Tools
• Helpdesk Software
• Performance Reporting Tools
• Configuration File Management