SITEC - Service Configuration Manager Senior - MacDill AFB

Job Title

Configuration Manager for SITEC 3 EOM

Mac Dill AFB, FL

Top Secret/SCI Polygraph

$80,000 - $128,000

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Program Overview Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

About The Role Peraton requires Configuration Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located at Mac Dill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops);

maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Maintain and enforce CMDB data governance policies, CI naming standards, and CI lifecycle states from onboarding through retirement. Monitor and improve CMDB Health metrics-completeness, compliance, correctness, staleness, orphaned CIs, and duplicates-using Service Now CMDB Health dashboards. Investigate and remediate data quality defects, driving root-cause fixes at the data source rather than the individual record. Align CI classes and relationships to the Service Now Common Service Data Model (CSDM) across the Foundation, Design, Manage, and Technical Services domains as applicable.

Partner with service owners to model business services, application services, and their supporting infrastructure. Coordinate and validate CI population through Service Now Discovery, Service Mapping, and approved integrations and import sets. Reconcile authoritative data from multiple sources into a single trusted CI record. Support the Configuration Control Board (CCB) by preparing CI baselines, documenting configuration changes, and tracking deviations. Partner with the Change Management process to ensure CI relationships and impact analysis are accurate before changes are approved.

Produce and maintain configuration management documentation, work instructions, and standard operating procedures. Support Authority to Operate (ATO) and Risk Management Framework (RMF) activities by ensuring CMDB records accurately reflect the accredited system boundary. Provide CI and dependency data supporting audit, inventory, and compliance reporting.

Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA degree, 6 years with a MS/MA degree, 3 years with a PhD. A DoD TS/SCI clearance is required. Experience developing CMDB data quality strategies, health metrics, remediation workflows, and governance controls. Expertise in CI population, reconciliation, Discovery, Service Mapping, Import Sets, and IRE. Expertise applying CSDM to model business services, application services, and supporting infrastructure.

Experience leading Change and Configuration Management, CCB activities, CI baselines, and impact analysis. Strong documentation, mentoring, and reporting skills supporting audits, inventory, RMF/ATO, and compliance.

3-5 years of IT experience, including 2+ years working directly with the Service Now CMDB. Working knowledge of Service Now CMDB fundamentals: CI classes, relationships, IRE, CMDB Health, and Discovery. Familiarity with the Common Service Data Model (CSDM) and service mapping concepts. ITIL 4 Foundation certification, Service Now Configuration Management Database (CMDB) Fundamentals, plus a solid grasp of the Configuration Management process.

Strong analytical skills for data quality investigation and remediation, driving issues to root cause. Ability to document processes clearly and communicate…