Associate Desktop Support Technician

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Full Time Administration Tampa, FL, US

Location: Tampa, Florida (In Person)
Organization: Tampa Family Health Centers (TFHC)

At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care.

Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community.

We are seeking a Desktop Support Technician I to provide technical support across our health centers. This role is responsible for troubleshooting hardware and software issues, supporting end users, and ensuring systems run efficiently in a fast-paced healthcare environment.

Install, configure, and maintain desktops, laptops, phones, and printers

Troubleshoot hardware, software, and network issues

Support IT connectivity for medical devices

Manage user accounts, passwords, and system access

Respond to help desk tickets and provide timely follow-up

Coordinate with vendors for technical support

Travel to local sites for equipment setup and support

Ensure compliance with HIPAA and TFHC policies

Associate degree in IT or related field, or equivalent experience

Minimum 2 years of desktop support experience

Valid driver’s license and reliable transportation

Certifications (CompTIA, Microsoft) preferred

Strong troubleshooting and problem-solving skills

Experience with Windows and Mac systems

Ability to communicate technical information clearly

Strong organization and multitasking ability

Customer-focused and team-oriented

TFHC offers a comprehensive benefits package designed to support your well-being and professional growth:

Medical, Dental, and Vision Insurance

Life and Disability Insurance offerings

Generous PTO and 7 paid company holidays

401(k) program with employer contribution after one year

Competitive compensation with leadership growth opportunities

Employee Assistance Program (EAP)

Employee discount programs

Many additional benefit offerings

Join a mission-driven team where your work directly supports patient care and community health.

Please note that the employee’s initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee’s assigned work location.