Sr. Scrum Lead, Sales Technology

When you join Met Life’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments.

In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Sr. Scrum Leader, Sales Technology is an experienced individual contributor who enables AI-First teams to deliver high-complexity business outcomes rapidly, predictably, and with disciplined execution. This role goes beyond traditional ceremony facilitation by serving as a senior delivery accelerator, flow optimizer, Agile coach, and AI-first operating model enabler across one or more high-complexity Sales Technology work streams.

The role partners across Product Management, Product Ownership, Engineering, Functional Analysis, Architecture, Data and Analytics, QA, Dev Sec Ops , Release Train Engineering, vendor partners, and business stakeholders to improve delivery readiness, execution transparency, dependency management, release coordination, and software delivery lifecycle effectiveness.

This position supports teams across domains such as Headless CRM, Lead and Opportunity Management, Campaign Orchestration, Agentic Workflows, Market Activation, Stewardship Reporting, Control Tower, External Data Enrichment, and related sales technology platforms.

• Lead Agile execution for up to two onshore and/or offshore Scrum or Kanban teams operating in high-complexity B2B Sales Technology work streams.
• Champion AI-First ways of working by helping teams embed approved AI-assisted practices into planning, backlog readiness, requirements analysis, solution discovery, engineering support, test design, documentation, release readiness, and retrospectives.
• Facilitate outcome-oriented Agile events, including sprint or iteration planning, daily collaboration, backlog refinement, reviews, system demos, release preparation, and retrospectives, with emphasis on decisions, commitments, readiness, and follow-through.
• Coach teams, Product Owners, Functional Analysts, engineers, QA, and vendor partners on flow optimization, team ownership, inspect-and-adapt behaviors, Definition of Ready, Definition of Done, and continuous improvement.
• Drive transparency into delivery flow using metrics, dependency visibility, risk tracking, readiness signals, capacity indicators, quality measures, and improvement experiments.
• Anticipate, surface, and resolve or elevate impediments, ambiguity, dependency risks, delivery bottlenecks, and systemic blockers that affect speed, quality, confidence, or business outcomes.
• Partner with Product Owners and Product Managers to support short- and long-term release planning, backlog health, product outcome clarity, prioritization readiness, and team alignment to measurable business value.
• Coordinate cross-team dependencies across B2B Accelerator domains, shared platforms, data teams, Salesforce/GB360 touchpoints, Seismic, Mar Tech, Dev Sec Ops , vendor partners, and enterprise governance functions.
• Support production change readiness and release coordination by ensuring process completeness, evidence readiness, stakeholder communications, decision visibility, and handoff discipline while partnering with…