ITIL Process Consultant

Job Information

• Title: ITIL Process Consultant, Progression
• Company: Tampa Electric Company
• Location: Midtown East Tower
• State and City: Florida - Tampa
• Shift: 8 Hr. X 5 Days
• Hiring Manager: Mgr IT Service Management
• Performance Coach: Mgr IT Service Management
• Department: Information Technology Operations

Note that this position can be hired at any level within the job family progression based on education and years of experience.

The Information Technology Infrastructure Library (ITIL) Process Consultant is responsible for IT Service Transition and Operation processes and procedures specifically Change, Configuration, and Technology Asset Management. Responsible for design, implementation, reporting and execution of all Change, Configuration, and Technology Asset Management efforts for both Corporate and North American Electric Reliability Corporation (NERC) regulated assets as defined by ITIL, Corporate Standards and NERC CIP requirements.

Provide guidance and support in developing and managing the underlying, departmental procedures and work instructions that support process effectiveness. Take ownership of the day-to-day operations of the IT Change Enablement Process as it relates to updates in those assets. Plays a key role in mitigating the risks associated with the implementation of IT changes, maintaining compliance in accordance with organizational audit requirements (ITGC/SOX), interfacing with other ITSM processes and ensuring the quality of IT systems performance and services.

Serves as subject matter expert on process implementation; provides guidance, expertise, and consultation; and leads large complex projects. Works under minimal supervision and may train and mentor other Process Analysts.

• Key Internal: IT QA & Compliance, Network Technologies, Information Security, Distributed Systems, Information Systems, Business Computing Systems, Enterprise Desktop Support.
• Key External:
  Computer Associates (CA), Association for Configuration & Data Management (ACDM), Emera peers for Change, Configuration, and Technology Asset Management.

Indirect Supervision:
May mentor and train Senior Process Analysts.

• Required:
  
  Bachelor's Degree in computer science or business discipline
• In lieu of a Bachelor's Degree, an additional 4 years of experience may be considered.
• Preferred:
  Master's degree in IT related field or MBA.

• Required:
  
  ITILv3 or ITILv4 Release and Control Practitioner within 6 months of hire
• IT related certifications (CCNA, MSCE, Network+, etc.)
• Preferred: ITILv3 or ITILv4 Intermediate Level certification

• Required:
  
  8 years of related work experience performing the Duties & Responsibilities of this position
• Experience implementing Change, Configuration, and Technology Asset Management throughout life cycle development phases to maintain consistent configuration control.
• Preferred:
  Utility security and regulatory standards, including but not limited to NIST, NERC CIP, and analysis experience under NERC CIP requirements.

Required:

• Working knowledge developing, operating, and maintaining Service Management tools, Configuration Management databases (CMDB) and other process management tools.
• Working knowledge maintaining the Configuration Management Plan, managing CM products, documentation and software baselines, and preparing/publishing results of software and documentation audits.
• Working knowledge of monitoring/reporting status of Change Requests (CRs), Discrepancy Reports (DRs) and Request for Changes (RFCs); and skills for successful performance.
• Working knowledge of Configuration Management (CM), Independent Verification & Validation (IV&V), evaluation…