Security & Infrastructure Solution Specialist - TAMPA BAY

Info Sight is seeking a full-time Security & Infrastructure Solution Specialist in the Tampa Bay Area to support client environments across Level 1 technical support, security operations, systems administration, and infrastructure projects.

This is a hands-on hybrid technical role for someone with a solid foundation in Windows systems, networking, virtualization, cybersecurity, and cloud technologies who wants to continue developing into a stronger infrastructure and project resource.

The Security & Infrastructure Solution Specialist will handle day-to-day Level 1 technical support and security related responsibilities while also working alongside Solution Architects, and other senior technical resources on server, virtualization, networking, cloud, security, and infrastructure projects.

• Provide Level 1 technical support for client users and environments.
• Troubleshoot common Windows workstation, laptop, Microsoft 365, application, printer, and connectivity issues.
• Perform password resets, account unlocks, basic access changes, and standard user administration.
• Assist with user onboarding and offboarding tasks.
• Troubleshoot basic VPN, DNS, DHCP, wireless, and network connectivity issues.
• Support endpoint configuration, software installation, patching, and routine troubleshooting.
• Follow documented procedures and knowledge base articles for common technical issues.
• Maintain accurate ticket notes, client communication, and technical documentation.
• Identify issues requiring advanced troubleshooting and elevate them to the appropriate senior technical resource.
• Assist with routine server and infrastructure monitoring when required.

• Assist with monitoring and triage of security alerts generated by SIEM, endpoint security, firewall, cloud, and other security platforms.
• Perform initial investigation of security alerts based on established procedures.
• Assist with endpoint detection and response platforms such as Sentinel One, Microsoft Defender, or similar technologies.
• Review suspicious authentication activity, malware detections, endpoint alerts, and other security events.
• Gather relevant evidence and technical information for senior SOC resources.
• Follow established incident response and escalation procedures.
• Assist with endpoint isolation, remediation, and recovery activities when directed.
• Support vulnerability remediation and security related configuration tasks.
• Maintain accurate documentation of investigations, findings, and remediation activities.

• Work alongside senior technical team members on cloud and on premises infrastructure projects.
• Assist with the deployment, configuration, migration, and troubleshooting of Windows Server environments.
• Support enterprise virtualization platforms including VMware vSphere and ESXi, Microsoft Hyper V, and Nutanix.
• Assist with physical to virtual, virtual to virtual, and cloud migration projects.
• Participate in server refreshes, infrastructure upgrades, consolidations, and data center migrations.
• Assist with Microsoft Azure and AWS deployments and migrations.
• Support hybrid cloud environments and connectivity.
• Assist with Active Directory, DNS, DHCP, Group Policy, and Entra  project work.
• Support server hardware, storage, backup, replication, and disaster recovery solutions.
• Assist with network configuration related to infrastructure projects, including VLANs, routing, VPNs, DNS, firewall rules, NAT, and connectivity.
• Participate in technical discovery and infrastructure assessments.
• Assist with documenting network topology, server environments, cloud resources, security controls, and technical dependencies.
• Execute assigned portions of implementation and migration plans…