OSHA Client Support Technician II

PRIMARY

PURPOSE:

The Client Support Technician II assigned to OSHA Wesley Chapel provides advanced technical support primarily in person at the OSHA Wesley Chapel location to OSHA faculty, staff, external training clients, and other supported clients. While support may also be provided through university-approved remote support tools, email, phone, or other approved communication channels when necessary or appropriate, the expected primary support model is on-site, in-person service at the OSHA location.

This role delivers support aligned with USF IT standards while maintaining knowledge concentrated on OSHA’s operational, instructional, and departmental technology needs. The technician supports standard USF software, hardware, operating systems, printing, endpoint devices, virtual training, OSHA  printing, and service request management. When OSHA requests support for systems, software, or technology outside the standard scope supported by a Information Technology Client Support Technician II, the technician act as a liaison between the customer and appropriate USF IT teams and/or vendor.

ORGANIZATIONAL SUMMARY
:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment.

USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44thbest public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services:
Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies.
For more information, please visit
:
Information Technology | University of South Florida (usf.edu)

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

USF offers GREAT BENEFITS to full time employees!!

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation Days
• Paid Sick Days
• 11 Paid Holidays
• Various Retirement Options, including 401K employer match
• Tuition Assistance (available for yourself, spouse, partner or dependent)

For more information about your total compensation package and other USF benefits, please visit:
Work at USF

PRIMARY

JOB DUTIES:

-(40%) Client Technical Support — Primarily provide in-person advanced technical support to OSHA faculty, staff, and supported clients at the OSHA location. Other support modalities, including university-approved remote support software, email, phone, or other approved support channels, may be used when necessary or appropriate for a given situation; however, these channels supplement the expected primary model of in-person support at the OSHA location.

This includes support for endpoints and peripherals, applications, operating systems, printing and scanning devices, OSHA  printing, and troubleshooting of devices used in OSHA operations and training activities. The…