Business Systems Analyst

We are seeking a Business Systems Analyst with experience supporting LMS (Learning Management Systems) migration/integration projects.

Preferred skills include Sum Total and SAP Success Factors.

This role is w2. We cannot work with 1099 or C2C candidates at this time.

Role will support EST time zone and some EU locations.

GxP / Pharmaceutical / Medical Devices or Biotech experience is required.

The Lead Business Systems Analyst (Lead BSA) will serve as the primary liaison between business stakeholders and the LMS implementation team, supporting Milestone's enterprise-wide Learning Management System (LMS) transformation program and migration from Sum Total LMS to SAP Success Factors Learning.

This role is responsible for leading business analysis activities across all phases of the transformation, including current-state assessments, future-state process design, requirements management, data migration planning, reporting requirements, validation support, user acceptance testing (UAT), and deployment readiness. The Lead BSA will work closely with HR, Legal, Compliance, Quality, Clinical Operations, Regulatory Affairs, IT, system integrators, and executive stakeholders to ensure business needs are accurately translated into scalable and compliant system solutions.

The ideal candidate will possess extensive experience supporting enterprise software implementations within pharmaceutical, biotechnology, medical device, or other GxP-regulated environments and have strong expertise in LMS platforms, process transformation, data migration, and stakeholder management.

• Lead requirements gathering, business process analysis, and solution design activities supporting the migration from Sum Total LMS to SAP Success Factors Learning.
• Partner with business stakeholders across HR, Quality, Compliance, Regulatory Affairs, and other functions to translate business needs into functional and technical requirements.
• Facilitate workshops, process reviews, and stakeholder meetings to define future-state learning, compliance, and reporting processes.
• Document and manage business, functional, technical, and compliance requirements, ensuring traceability throughout the project lifecycle.
• Analyze current-state LMS processes, workflows, training records, curricula, and reporting structures to identify improvement opportunities.
• Develop process maps, business capability assessments, use cases, user stories, and supporting solution documentation.
• Lead business analysis activities related to data migration, including data mapping, cleansing, validation, reconciliation, and training record integrity.
• Collaborate with technical teams, system integrators, and business owners to resolve data, process, and system issues.
• Lead User Acceptance Testing (UAT) activities, including test planning, script development, execution support, defect management, and business validation.
• Support Computer System Validation (CSV), audit readiness, and regulatory compliance activities to ensure solutions meet GxP requirements.
• Build strong stakeholder relationships and facilitate cross-functional collaboration to drive decision-making and issue resolution.
• Provide business impact assessments, recommendations, and risk analyses to support governance and project leadership.
• Define reporting, dashboard, and KPI requirements to support compliance, training effectiveness, adoption, and operational performance.
• Support organizational change management, deployment readiness, user adoption, and post-implementation stabilization activities.
• Ensure all business processes, requirements, and system solutions align with regulatory, quality, compliance, and data governance standards.