Enablement Specialist

Job Description

The Sales Enablement Specialist will be a key member of the Growth team, serving as both a technical and functional expert throughout the sales process and in the ongoing support model. This individual will partner closely with Growth Executives and Sales leadership to deliver compelling, customized demonstrations of MHK's platforms and solutions, while also playing a critical role in sales engineering and enablement.

The ideal candidate will be adept at bridging the gap between technical capabilities and business needs, ensuring prospects and clients clearly understand the value MHK delivers.

• Deliver engaging, customized demonstrations of MHK's solutions, including enterprise navigation, intake processes, utilization and case management workflows, clinical content integration, automated correspondence, audit trails, and reporting/analytics capabilities.
• Showcase value propositions to align with client needs, highlighting efficiency, compliance, and outcomes.

• Collaborate with Account Executives and prospects to understand client challenges, goals, and business requirements while providing exceptional relationship management skills.
• Tailor demonstrations to specific workflows, user roles, and operational use cases.
• Build and grow client trust organically as a product advisor by proving an ongoing value through accountability, proactive communication and transparency, while providing tailored solutions aligned to each client’s goals and use cases. Consistency creates reliability, and a client’s success is MHK’s success.

• Translate technical functionality into clear business narratives.
• Position MHK solutions as a strategic enabler for improved care, compliance, and operational performance.

• Act as the primary technical resource during sales cycles.
• Respond to product-related questions, provide workflow insights, and address objections.
• Support RFI/RFP technical responses and client security questionnaires as needed.

• Partner with Sales, Product, and Marketing teams to enhance demo strategies and align messaging.
• Develop and maintain demo scripts, use cases, and supporting materials for repeatable, high-impact demonstrations.
• Support internal onboarding and training.
• Create and maintain sales enablement resources such as product playbooks, competitive positioning, use-case scenarios, and ROI/value frameworks.
• Contribute to the continuous improvement of demonstration assets, proof-of-concepts, and solution blueprints.
• Serve as a trusted advisor to senior client stakeholders; influence strategy and trust-building.

• Gather insights from client interactions to share with Product and Engineering teams.
• Provide recommendations on enhancements, new use cases, and competitive positioning.

• Stay current with trends in healthcare IT, care management, interoperability, and regulatory requirements.
• Leverage industry knowledge to strengthen client conversations and positioning.

• Bachelor’s degree in Business, Healthcare Administration, Computer Science, or related field preferred (or equivalent experience).

• 3-5 years of experience in a Sales Engineer, Demonstration Specialist, or Solutions Consultant role, specifically in healthcare technology or managed care for Health Plans.
• Strong understanding of care management workflows, prior authorization, data integration, and reporting/analytics in healthcare.
• Excellent presentation skills with the ability to engage both technical and non-technical audiences.
• Proficiency with CRM tools (Salesforce preferred), presentation tools, and…