Cisco Collaboration Engineer

** Req :
** RQ228327

** Type of

Requisition :
** Regular

** Clearance Level Must Be Able to Obtain:
** Top Secret/SCI

** Public Trust/Other

Required:

** None

** Job Family:
** IT Infrastructure and Operations

*
* Skills:

*
* Cisco Firewall Security,Cisco Unified Communications Manager IM,Next Generation Firewall,Session Border Controllers

*
* Certifications:

*
* Certified Network Professional Enterprise (CCNP) | Cisco - Cisco

*
* Experience:

*
* 5 + years of related experience

** US Citizenship

Required:

*
* Yes

*
* Job Description:

*
* The  
** Cisco Collaboration Engineer
** is responsible for the design, implementation, administration, sustainment, troubleshooting, and modernization of enterprise voice, video, unified communications, and collaboration services. The position requires a  
** Cisco CCNP certification
** and a minimum of  
** five+ years of hands-on experience
** supporting complex enterprise collaboration environments.

The engineer will provide Tier 2/Tier 3 technical support for Cisco Unified Communications, voice and video gateways, Session Border Controllers (SBCs), Cisco Expressway, Cisco Jabber, Cisco Webex, Meeting Place, Windows Server platforms, next-generation firewalls, and AFRL V2

CDS/XD Vision gateway technologies.

The successful candidate must possess strong troubleshooting and systems-integration skills and be capable of diagnosing issues across the application, server, security, voice/video, and network infrastructure.

Experience with Cisco routing and switching technologies is highly desirable.

** HOW A*
* ** CISCO COLLABORATION ENGINEER*
* ** WILL MAKE AN IMPACT*
* ** Cisco Unified Communications and Collaboration*
* + Design, configure, administer, maintain, and troubleshoot Cisco Unified Communications and collaboration environments.

+ Support  
** Cisco Unified Communications Manager (CUCM/Call Manager)
** clusters, endpoints, trunks, dial plans, route patterns, translation patterns, device pools, regions, locations, and media resources.

+ Configure and troubleshoot SIP, RTP/SRTP, SCCP, H.323, and related voice and video protocols.

+ Support Cisco Jabber voice, video, presence, messaging, and directory integrations.

+ Administer and troubleshoot Cisco Webex and associated enterprise collaboration integrations.

+ Support legacy or mission-required Cisco Meeting Place services and their integration with the enterprise collaboration environment.

+ Perform software upgrades, patching, certificate maintenance, configuration changes, and lifecycle management of collaboration infrastructure.

+ Support voice and video endpoint registration, authentication, call routing, and media establishment.

+ Analyze call failures, poor call quality, one-way audio, latency, jitter, packet loss, registration failures, and signaling problems.

** Session Border Controllers*
* + Configure, maintain, and troubleshoot enterprise  
** Session Border Controllers (SBCs)
** and associated SIP services.

+ Support SIP trunking between internal collaboration systems, external service providers, partner organizations, and other enterprise environments.

+ Configure and troubleshoot SIP normalization, dial-peer/routing policies, codec negotiation, media flows, NAT traversal, and encryption.

+ Diagnose SIP signaling using packet captures, SIP traces, call-detail records, and platform-specific diagnostic tools.

+ Coordinate troubleshooting with telecommunications carriers, vendors, cybersecurity teams, and external organizations.

** Cisco Expressway Edge/Core*
* + Configure, administer, maintain, and troubleshoot  
** Cisco Expressway-C and Expressway-E
** platforms.

+ Support Mobile and Remote Access (MRA), business-to-business communications, traversal zones, SIP services, and secure remote collaboration.

+ Configure and troubleshoot certificates, DNS, firewall traversal, NAT, TLS, and authentication dependencies.

+ Troubleshoot Jabber and collaboration endpoint registration through Expressway infrastructure.

+ Maintain secure communications between internal collaboration environments and external users or organizations.

** Windows Server*
* + Provide administration and troubleshooting support for  
** Microsoft Windows Server environments
** supporting collaboration services.

+ Support Windows Server services including DNS, Active Directory integration, certificate services, service accounts, authentication, and application dependencies.

+ Perform server patching, vulnerability remediation, security hardening, and configuration management.

+ Troubleshoot operating-system, application,…