Digital Experience Platform DXP Developer - Arbitration Forums Inc.

DEPARTMENT:
Data Insights and Innovation

JOB TITLE:

Digital Experience Platform (DXP) Developer

REPORTS TO:

Manager, AI Solutions

FLSA STATUS:
Exempt

EMPLOYMENT TYPE:

Full-Time

This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion).

The Digital Experience Platform (DXP) Developer is responsible for designing, developing, and enhancing Arbitration Forums' member-facing digital experience platform. This role plays a key part in delivering unified and personalized member experience by building and maintaining a centralized portal that provides seamless access to business applications, analytics dashboards, reports, APIs, content, and self-service capabilities.

The DXP Developer works closely with business stakeholders, product teams, architects, and technology partners to create engaging, secure, and scalable digital experiences. This role is responsible for implementing personalization capabilities, user and member persona management, platform integrations, and digital experiences that improve member engagement and satisfaction.

This role is expected to interact with AF employees and members to solicit feedback on digital experiences, platform usability, and solution effectiveness, and to make recommendations for continuous improvement based on customer insights and business needs.

• Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model
• Acts as a role model within and outside AF.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with the departmental leader about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time, prepared to perform duties of the position.
• Meets Department productivity standards.

• Design, develop, implement, and support enterprise Digital Experience Platform (DXP) solutions and a centralized member portal that provides seamless access to applications, analytics dashboards, reports, APIs, content, and self-service capabilities.
• Configure, customize, and administer Digital Experience Platforms such as Liferay DXP, Sitecore, Adobe Experience Manager (AEM), or similar platforms.
• Design and manage portal structures, navigation frameworks, content hierarchies, reusable components, page templates, themes, widgets, and digital assets to deliver consistent and engaging member experiences.