Technician, PMO

Requirements

• High School Diploma or GED
• Associates degree or higher preferred
• At least 5 years of SATCOM experience or equivalent combination of education/training and experience
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
• One year education or directly related experience in network operations center support duties
• Security+ certification within 90 days of hire
• Top Secret (TS) clearance with SCI eligibility determination
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Strong analytic and problem-solving skills
• IP Routing
• Linux/Unix
• Microsoft Office suite
• Trouble ticket tracking
• Technical certification (CCNA, CCDA, CCNP or CCDP)

Demonstrates expertise in satellite communications operations, including monitoring and troubleshooting VSAT systems, managing iDirect hub solutions, and providing operational support for global TDMA/IP networks. Proficient in network performance analysis, fault isolation, and customer issue resolution.

• SATCOM Experience
• IDirect Hub Solutions Management
• IP Routing
• Security+ Certification
• Trouble Ticket Tracking

• Network Operations Support
• VSAT Troubleshooting
• TCP/IP
• Linux/Unix
• Network Design
• Capacity Planning
• Performance Monitoring
• Analytic Problem-Solving
• Technical Certification (CCNA, CCDA, CCNP, CCDP)
• Satellite Communication Concepts

• Strong Verbal Communication
• Interpersonal Communication
• Team Collaboration
• Independent Work
• Analytic Skills

• Security+ Certification
• Top Secret (TS) Clearance

• SATCOM
• RF Concepts
• TDMA/IP Networks
• Network Performance
• Trouble Ticketing

• IDirect Software
• IMonitor
• IBuilder
• Solar Winds
• Remedy
• Microsoft Office Suite

Provide Tier 1 and Tier 2 satellite and network operations support
Monitor, control, and configure a global satellite communications network
Provide daily operational support for iDirect hub and remote systems supporting global TDMA/IP networks
Work shifts including some weekends and holidays
Continuously monitor network and satellite space segment performance
Remotely troubleshoot VSAT systems via iDirect software
Resolve customer issues related to broadband IP communication via satellite transmission
Support complex systems installations and startup at customer sites
Monitor iDirect TDMA equipment configurations and network performance
Report conditions and anomalies to the designated Team Lead
Prepare reports on network utilization, performance, and activity
Open and track trouble tickets via Remedy
Analyze and resolve end-user hardware and software computer problems
Provide end-user training where required
Monitor and test satellite network performance and provide statistics and reports
Assist in network design and capacity planning
Isolate and correct network faults using iMonitor, iBuilder, and Solar Winds
Manage service restoration activities and update the trouble ticketing system
Provide status reports to customers and management personnel
Support testing and implementation of new software releases for deployed network equipment