Customer Success Manager III Federal

About the Role

As a Federal Customer Success Manager at Ninja One, you will play a pivotal role in driving long-term value and growth within federal government accounts - including civilian agencies, Department of Defense contractors, and Managed Service Providers (MSPs) serving .gov clients. You'll serve as the primary point of contact for these accounts, ensuring they fully realize the benefits of Ninja One s IT management solutions while navigating the added complexity of federal compliance requirements, including FedRAMP authorization and CMMC 2.0.Your deep understanding of the unique challenges in the federal space - including government procurement processes, federal budget cycles, FedRAMP compliance, and the requirements of government contractors - will enable you to act as a strategic advisor.

You'll drive platform adoption, identify expansion opportunities, and ensure federal accounts receive the dedicated, knowledgeable support their compliance obligations demand.

This role requires a strong background in federal or public sector account management, customer success, and an ability to navigate complex compliance and procurement environments. You will also serve as an internal subject matter expert, supporting the broader Customer Success team with FedRAMP-related questions and partner calls.

Location: Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week (Mon, Tues, Thurs, & Fri)

• Federal Account Growth & Retention
  :
  Manage a dedicated portfolio of MSP and internal IT accounts serving .gov agencies and government contractors, identifying opportunities to expand partnerships and support their evolving compliance and IT needs.
• Federal Advisory: Act as a trusted advisor to federal IT leaders and government contractors, helping them navigate FedRAMP authorization, CMMC 2.0 requirements, federal budget cycles, and procurement processes.
• Cross-Sell & Up-Sell Strategy: Identify opportunities to expand Ninja One's presence within federal accounts by aligning our RMM, endpoint management, cybersecurity, and automation solutions with their strategic IT and compliance initiatives.
• Consultative Selling: Understand the specific challenges of federal IT environments, including FedRAMP compliance, legacy system modernization, and cybersecurity mandates, to position Ninja One as the ideal solution.
• Relationship Management: Build strong, long-term partnerships with federal IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and compliance updates.
• Government Procurement & Contracts: Work closely with Ninja One s legal, finance, and channel teams to navigate federal procurement processes, reseller and distributor agreements, and government buying vehicles.
• Forecasting & Reporting: Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with federal budget cycles and government procurement timelines.
• Market Intelligence: Stay up to date on federal IT trends, government compliance mandates, and FedRAMP/CMMC developments to position Ninja One as a strategic technology partner in the federal market.

• Federal
  
  Experience:
  
  You have a proven track record of managing IT accounts or selling IT solutions to federal agencies, DoD contractors, or MSPs serving .gov clients, with a strong understanding of government procurement processes, federal budget cycles, and compliance requirements.
• Proven Account Growth Track Record: You have successfully expanded accounts in federal or government contractor markets, identified upsell/cross-sell opportunities, and helped organizations modernize their IT operations.
• Consultative Approach: You excel at understanding federal IT needs…