Broker Account Manager

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools that makes it easier to meet clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape at your fingertips.

Here, you’re not just improving clients' risk profiles; you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

Ballator Insurance Group, now a part of Gallagher, is a national insurance organization that provides innovative insurance solutions to niche industry groups. We pride ourselves on cultivating lasting relationships with our clients by understanding their unique needs and providing tailored coverage that supports long‑term success.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

We’re seeking a highly motivated and experienced Benefit Broker Account Manager to join our team. The role is responsible for managing and servicing a portfolio of large group clients, including both self‑funded and fully insured accounts. The ideal candidate will act as a trusted advisor to clients, providing tailored insurance solutions, ensuring compliance, and delivering exceptional service to meet their unique day‑to‑day needs.

This position requires a deep understanding of employee benefits, strong relationship management skills, organization, and the ability to navigate complex insurance programs.

• Client Relationship Management: Serve as the primary point of contact for a portfolio of large group clients, fostering strong, long‑term relationships.
• Understand clients' business objectives, employee demographics, and benefit needs to provide customized solutions.
• Conduct regular client meetings to review plan performance, address concerns, and discuss strategic recommendations.
• Plan Design & Strategy: Collaborate with clients to design and implement comprehensive benefit programs, including self‑funded and fully insured plans.
• Analyze claims data, utilization trends, and financial performance to recommend plan adjustments and cost‑containment strategies.
• Stay informed about industry trends, regulatory changes, and emerging benefit solutions to provide proactive advice.
• Stop‑Loss Reporting & Management: Oversee stop‑loss insurance arrangements for self‑funded clients, ensuring appropriate coverage levels and terms.
• Monitor and analyze stop‑loss claims activity, including tracking high‑cost claimants and aggregate claims performance.
• Provide detailed stop‑loss reporting to clients, highlighting claims trends, reimbursement activity, and potential risks.
• Collaborate with stop‑loss carriers to resolve claims issues, negotiate renewals, and ensure timely reimbursements.
• Advise clients on stop‑loss policy options, including specific and aggregate coverage, attachment points, and contract terms.
• Renewal & Marketing Process: Lead the annual renewal process, negotiating with carriers and vendors to secure competitive rates and terms.
• Prepare and present detailed renewal proposals, highlighting plan options, cost implications, and recommendations.
• Market benefit programs to ensure clients receive the best value and coverage.
• Compliance & Regulatory Support: Ensure clients’ benefit programs comply with federal, state, and local regulations, including ACA, ERISA, HIPAA, and COBRA.
• Provide guidance on compliance requirements and assist with necessary filings and documentation.
• Vendor & Carrier Management: Build and maintain strong relationships with insurance carriers, third‑party administrators (TPAs), stop‑loss…