Broker Account Manager

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client–centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Ballator Insurance Group, now part of Gallagher, is a national insurance organization that delivers specialized insurance solutions to niche industry groups. Within Ballator, First Florida Insurance Brokers (FFIB) operates as a retail insurance agency focused on serving public entities and nonprofit organizations. FFIB provides access to a wide range of premier programs tailored specifically for these sectors, supported by strong market relationships, specialized coverage options, and deep industry expertise.

First Florida Insurance Brokers (FFIB) is positioned to offer clients even greater resources, expanded capabilities, and long‑term support.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

We are seeking a highly motivated and experienced Benefit Broker Account Manager to join our team. This role is responsible for managing and servicing a portfolio of large group clients, including both self‑funded and fully insured accounts. The ideal candidate will act as a trusted advisor to clients, providing tailored insurance solutions, ensuring compliance, and delivering exceptional service to meet their unique day‑to‑day needs.

This position requires a deep understanding of employee benefits, strong relationship management skills, organization, and the ability to navigate complex insurance programs.

• Client Relationship Management
  • Serve as the primary point of contact for a portfolio of large group clients, fostering strong, long‑term relationships.
  • Understand clients’ business objectives, employee demographics, and benefit needs to provide customized solutions.
  • Conduct regular client meetings to review plan performance, address concerns, and discuss strategic recommendations.
• Plan Design and Strategy
  • Collaborate with clients to design and implement comprehensive benefit programs, including self‑funded and fully insured plans.
  • Analyze claims data, utilization trends, and financial performance to recommend plan adjustments and cost‑containment strategies.
  • Stay informed about industry trends, regulatory changes, and emerging benefit solutions to provide proactive advice.
• Stop‑Loss Reporting and Management
  • Oversee stop‑loss insurance arrangements for self‑funded clients, ensuring appropriate coverage levels and terms.
  • Monitor and analyze stop‑loss claims activity, including tracking high‑cost claimants and aggregate claims performance.
  • Provide detailed stop‑loss reporting to clients, highlighting claims trends, reimbursement activity, and potential risks.
  • Collaborate with stop‑loss carriers to resolve claims issues, negotiate renewals, and ensure timely reimbursements.
  • Advise clients on stop‑loss policy options, including specific and aggregate coverage, attachment points, and contract terms.
• Renewal and Marketing Process
  • Lead the annual renewal process, including negotiating with carriers and vendors to secure competitive rates and terms.
  • Prepare and present detailed renewal proposals, highlighting plan options, cost implications, and recommendations.
  • Manage the marketing of benefit programs to ensure clients receive the best value and coverage.
• Compliance and Regulatory…