SAP Modernization Student Internship

Title: SAP Modernization Student Internship

Company: Tampa Electric Company

Location: Midtown East Tower, Tampa, Florida

Shift: 8 Hr. X 5 Days

The TECO Energy Internship & Cooperative Education Program offers college degree‑seeking students the opportunity for professional growth while meeting the business needs of the company. The program is an extension of the educational process, providing practical experience to complement formal classroom work. The co‑op program recruits students from colleges to give them an opportunity to work in a professional environment related to their field of study.

We are seeking a motivated Computer Science student for a Summer Internship to support the design, analysis, and implementation of customer‑centric capabilities within the SAP Customer Relationship and Billing (CRB) platform as part of ongoing SAP modernization initiatives. This role will provide exposure to SAP CRB modules (CS, Billing, FICA, Device Management) and help enable improvements in customer service processes, system integration, and digital customer experience.

The intern will work closely with the functional Managers, business stakeholders, and SAP teams to support initiatives focused on enhancing customer experience, streamlining processes, and enabling real‑time data visibility.

• Customer Experience Support

  Assist in documenting and analyzing Customer Experience (CE) processes, including customer service interactions, billing and invoicing workflows, and move‑in / move‑out journeys. Support initiatives to improve customer engagement, self‑service adoption, and process efficiency.

• SAP CRB Functional Support

  Provide support across SAP CRB modules such as Customer Service (CS), Billing & Invoicing, and FICA. Assist in gathering and documenting business requirements and functional specifications and support process validation activities for L2/L3 business processes.

• SAP Modernization & Transformation Exposure

  Participate in ongoing SAP S/4
  
  HANA transformation initiatives, supporting process improvement, harmonization activities, and future‑state architecture documentation. Gain exposure to Fiori applications, real‑time data capabilities, and digital customer experience tools.

• Integration & Data Flow Understanding

  Assist in analyzing data flows between systems, including AMI / MDM / EDM systems and SAP CRB modules. Support documentation of integration flows and dependencies, and learn how APIs and middleware (e.g., Boomi, SAP CPI) support enterprise integrations.

• Customer Operations Support

  Assist Customer Experience teams with understanding system changes in SAP CRB, process updates impacting Contact Center and Customer Service operations, and support testing and validation activities for customer service processes and billing scenarios.

• Training & Documentation

  Help create and update training materials, user guides, and process documentation. Support training sessions for Customer Experience stakeholders and assist in documenting new SAP CRB features, customer workflows, and dashboards.

Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

Responding to storms will be considered a condition of employment.

3600 Midtown Dr, Tampa.

Mostly in a normal office environment.

Full‑time (40 hours) or Part‑time (30 – 40 hours).

The successful applicant should be enrolled in an accredited university as a college undergraduate or a graduate level post‑secondary educational program in a related discipline.

• Enrollment in the university’s co‑op program (proof of enrollment required); if not eligible for co‑op program (or program unavailable), the student will be considered…