Supervisor, Installation - Tampa​/Orlando FL

Basic Function:

Responsible for the direct supervision of team members and team performance in the areas of: installation planning and execution, installation quality, timely and accurate reporting, new hire training, team building, employee engagement, capacity and customer support coordination.

Adheres to quality standards and policy to ensure team executes efficient and effective installations while engaging the customer and maximizing profitability. This individual will supervise 10-15 employees.

• Responsible for daily assignment, prioritization, and supervision of Installation tasks. Directs Integration Specialist(s) to meet assigned goals using established guidelines, procedures, and policies. May supervise work details of outside contractors and ensure quality system requirements are met.
• Trains Integration Specialist(s) in the installation of all surgical light suspension systems, surgical booms, video integration systems and associated cabling to deliver appropriate video signals as well as installation of ancillary equipment (room cameras, video monitors, etc.) in accordance with standards.
• Drives functional capability within team to ensure all team members are trained to all products. Monitors and Documents Integration Specialist(s) proficiency. Facilitates on‑going training as required.
• Provides support to Integration Manager on planning, scheduling, and resource allocation for Installation projects.
• Recruits, hires, onboards, and develops Installation competencies of Integration Specialist(s).
• Ensures direct reports provide accurate records of equipment installation and associated activities. Provides information to produce regular reports using dashboards and metrics to measure team performance, activity, and headcount to create trends that can drive improvement opportunities.
• Responsible for the quality of the installation. Performs pre‑installation site visits and quality audits of installation projects when required.
• Ensures team compliance with installation and integration documentation procedures and standards. Ensures on time completion of SLMS assignments and associated compliance training for Integration Specialists.
• Manages functional direct reports with talent offense and providing feedback to develop team to reach their max potential. Facilitates an environment through diverse thought and works alongside the team to develop creative paths forward to capitalize on strengths.
• Participates in the design of key performance objectives for employees in alignment with the business mission and strategy.
• Collaborates with counterparts in other regions to identify gaps with current processes and systems within the function and proposes solutions.
• Assists other departments in the development and improvement of products and processes; this may include preparation/update of documentation and formal presentation of technical data to management and/or peers.
• Seeks out areas of opportunity to cross train resources in other functional areas to ensure optimal functional coverage.
• Demonstrated ability train others to interpret, understand, and install equipment according to complex wire diagrams and CAD drawings. Demonstrated ability train others to understand infrastructure, electrical, and network requirements of installable equipment. Partners with internal project team to communicate these expectations with customers and contractors and facilitates solutions. Understands Internet Protocol (IP) and computer networking requirements related to Stryker integration products.
• Drives implementation of identical installation and integration practices at different locations in order to ensure consistency and serviceability.
• Responds to internal and external customers inquiries and request for service. Ensures effective communication with customers regarding the status of their project and provides clear and timely updates on project progress. Effectively builds relationships with internal and external business partners to provide outstanding customer service experience. Communicates lessons learned and proactively provides feedback to cross‑functional partners to improve business…