Service Technician

Join to apply for the Service Technician role at Associated Packaging, Inc.

North Central Florida area:
Gainesville, Ocala, Daytona Beach, Orlando, St. Augustine

The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. You must be a positive, energetic leader who excels in working in a collaborative environment. You will be required to drive to customer locations and perform service.

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks, providing instructional training to customers
• Continual training of equipment and resources necessary to perform the functions of the department
• Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Manager
• Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns
• Manage vendor relationships by providing timely communications, problem-solving, and site visits to key suppliers when necessary
• Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
• Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
• Dismantle machines and equipment to gain access to and resolve issues
• Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical and electronic components of machinery and equipment
• Produce timely and detailed service reports
• Monitor work procedures, work schedules, and expedite workflow
• Create and submit a completed expense report each month
• Assist with office/warehouse needs as time permits

• Minimum 3-5 years of experience with machinery and conveyor equipment
• High school diploma or equivalent

• Exceptional customer service and ability to build business relationships
• Proficient computer skills including MS Office Suite, PLCs (e.g., Allen Bradley) or equivalent, smartphones, and tablets
• Local travel and overtime required
• Minimal overnight travel required
• Dependable transportation, valid driver's license, and proof of insurance
• Familiarity with scheduling and expediting turnaround time on service calls
• Analytical, problem-solving, business analysis, and project management skills

• Longevity — since 1977
• Stability — financially strong with growth
• Customer Service — focus on partnering with customers
• Our People — employees are our greatest asset

• Mid-Senior level

• Full-time

• Information Technology

• Packaging and Containers Manufacturing