Seasonal Environmental Services Associate

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Environmental Services Seasonal Laborers and Helpers Tampa, FL, US

Position Summary

The Seasonal Environmental Services Associate position works early morning shifts and is responsible for maintaining a clean, safe, and welcoming environment throughout The Florida Aquarium (TFA) before guests arrive and throughout their visit. This role plays a critical part in supporting guest experience, staff operations, and ensuring all public and back-of-house areas meet cleanliness and sanitation standards.

This is a full-time seasonal position (3 months).

Essential Position Functions

• Performs daily cleaning of all public, staff, and operational areas, including galleries, hallways, restrooms, offices, break rooms, etc.
• Restocks restrooms and janitorial supply areas with paper products, soap, and cleaning materials
• Performs emergency cleaning requests by team members or customers as needed
• Conducts regular inspections of all guest areas to ensure cleanliness standards are maintained, performing spot cleaning as necessary
• Cleans areas using one or more of the following methods: scrubbing, sanitizing, polishing, dusting, wiping, restocking supplies and/or emptying trash receptacles
• Assists team members in achieving customer service objectives by performing tasks as required (crowd control, information, etc.)
• Work collaboratively with supervisors, managers and fellow ES team members to meet daily cleaning timelines
• Provides customers service needs for guests with regards to information, directions or assistance as requested
• Delivers extraordinary customer service to all aquarium guests and internal customers
• Complete special tasks assigned by supervisor or manager (high-dusting, cleaning baseboards, cleaning windows, etc.)
• Maintain clean and orderly working areas, supplies, and equipment within the ES department; report any unusual smells, leaks, and/or equipment noises
• Support special events and programs as needed
• Embraces and actively demonstrates TFA’s Core Values, ensuring they guide daily decision making, professional conduct, and collaboration across all teams
• Supports TFA’s Shared Purpose by participating in a Conservation Day of Action shift on an annual basis
• Perform all other duties as assigned or required

Education, Requirements, and Technical Skills

• High school diploma or GED equivalent is preferred
• Work experience in guest services industry is preferred
• Working knowledge of cleaning maintenance equipment, supplies, techniques and procedures
• Knowledge of cleaning chemicals and techniques
• Customer Focus – Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers. Actively listens, anticipates and evaluates the customer’s needs. Ensures that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities.
• Interpersonal Skills/Teamwork – Demonstrates the ability to work collaboratively within a team and across departments for organizational success. Demonstrates a positive attitude and initiative, seeks to understand before being understood. Fosters a positive, supportive and encouraging work environment. Demonstrates respect for other’s opinions, trusts in their abilities and recognizes their contributions.
• Communication (oral and written) — Effectively expresses ideas verbally and non-verbally and actively listens to individuals and groups; prepares and focuses presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports,…