Quality Management Specialist

Hillsborough CMO
5463 W Waters Avenue
Suite 850
Tampa, FL 33634, USA

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Quality Management Specialist who wants to make an impact in the lives of others.

This position description describes current or former child welfares experts with data analysis and project management skills and are responsible for providing guidance to case management staff, tracking program initiatives and providing data support, quality management, and analysis to case management teams.

• Maintains effective mechanisms to promote timely problem identification and resolution to assure quality services are delivered in an effective and efficient manner
• Assure compliance regarding current federal, state, and local laws, contracts, accreditation standards, and policies and procedures
• Apply critical thinking to create strategies and interventions resulting in measurable increased performance metrics
• Facilitate permanency, reunification, and other staffings as needed
• Provide effective support and technical assistance to Case Management teams to meet performance and strategic objectives
• Create reports and recommendations based on analytical findings, performance outcomes, reporting requirements, etc.
• As requested, respond to the data and project management needs of the Program Director and Case Management Supervisors
• Leads the tracking of critical operational, contractual, and statutory compliance such as Master Trust, accreditation maintenance, re-accreditation activities, weekly and monthly contract reports and requirements.
• Develops and monitors manual and automated tracking systems associated with operational and contract requirements in collaboration with other data management and technology services
• Assist in analyzing outcome data and preparation of monthly reports for submission to the VP of Operations, Management team and community groups as necessary.
• Provide technical assistance and support for the preparation and results of external monitorings (ie., Department of Children and Families, Medicaid, ASFA, Title IV-E, etc.)

• Participate in training and development activities as required.
• Participate on local and statewide teams related to position responsibilities
• Perform other duties as assigned.

• Must have high level of energy, be adaptable to irregular hours and travel as needed.
• Ability to sit at desk for long periods of time and tolerate extended periods of data entry.

Bachelor’s degree from an accredited university in the areas of psychology, social work, or related human service field required. Master’s Degree preferred;
Child Welfare Certification preferred.

Minimum of three years of Florida child welfare experience is preferred as well as experience working in Florida Safe Families Network (FSFN) Integrated Child Welfare Information System. Supervisory experience preferred.

Possess knowledge of statutes, contract terms, data analysis, and performance standards. Ability to analyze data and trends, apply that information to accepted standards, and create written reports and presentations. Must be detail-oriented, with excellent verbal and written communication skills. Computer experience in a Windows environment, Microsoft Office (Excel, WORD, POWERPOINT), ability to learn and utilize other software programs (such as FSFN and CoBRIS).

Ability to apply data tables to charts, trend reports, and other data analysis tracking systems.

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Must maintain an appropriate and valid state driver’s license and meet state criminal background check requirements.

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.
Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.