Head of Fraud Prevention MD​/C16 – Tampa, Jacksonville, Charlotte

Overview

This Managing Director role, Global Head of Fraud Prevention, is a senior leadership position within the Enterprise Operations and Shared Services leadership team. This role is pivotal in overseeing and modernizing the firm's Fraud prevention capabilities for Institutional, Wealth and Consumer bank customers, leading a global team of over 7,000 employees across various functions and locations. The incumbent will drive a transformative digital-first strategy, ensuring industry-leading Fraud performance to safeguard the firm and its clients.

This role is accountable for end-to-end Fraud prevention, detection, and mitigation, focusing on delivering customer value through automation, digitization, and frictionless experiences, while enabling product capabilities and supporting business growth sustainably. This leader will drive operational excellence, strategic transformation, and continuous innovation across the Global Fraud unit, managing complex, high-volume operations, fostering continuous improvement, and ensuring exceptional service delivery with rigorous regulatory compliance and risk management.

The job requires deep expertise in Fraud prevention technologies and practices, in-depth industry knowledge, and excellent communication skills required to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization. This individual will be responsible to develop medium- to long-term plans and successfully execute functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units.

This senior executive will be responsible to monitor and protect the customer channels by securing both digital and analog channels from increasing and emerging Fraud risks and losses; deliver on total cost of Fraud and accountable for annual Fraud loss budget; stay abreast of the evolving threat by financial bad actors, and own the end to end Fraud policy globally for all products:
Cards, Retail Banking, Wealth, Services, Markets and Corporate and Commercial Banking.

This individual will have full management responsibility of multiple teams, including management of people, budget and planning and will have the authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital, or business operations.

• Strategic Leadership & Vision:
  • Define, lead, and execute the strategic vision for Global Fraud Operations, focused on a transformative digital-first strategy that delivers industry-leading fraud performance, ensuring seamless alignment with broader organizational objectives.
  • Drive digitization and the adoption of advanced technologies, including Artificial Intelligence, to create new business value, improve customer experience, and optimize operations.
  • Provide end-to-end accountability to prevent, detect, and mitigate fraud across all consumer, wealth services, markets, banking, international, and all customer-facing digital platforms.
  • Enable business growth by protecting Citi and its clients through compliance with regulatory requirements, balancing customer experience, expense management, and risk appetite.
  • Provide direct leadership and optimize the Fraud strategies and performance of the Institutional, Consumer, Wealth, and Digital Fraud Ops teams, including First- and Third-Party Fraud, Global Analytics Modeling and Data. Ensure the flawless execution of daily operations, maintaining high service levels, and effective management of high-volume transactions and client interactions. Collaborative with other members of the product fraud risk leadership team to ensure maximum cohesion across Policy, Strategy and Oversight.
• Operational Management & Accountability:
  • Oversee the management and modernization of the entire Fraud Operations function, which comprises over 7,000 employees in multiple domestic and international locations.
  • Deliver flawless execution of daily operations, maintaining high service levels,…