Director, Field Service

Posted Friday, February 13, 2026 at 5:00 AM

• Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.
• Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.
• In 2025, for the 4th year in a row, Coke Florida was named as a US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:

• Total Wellness Programs including health, dental and vision plans
• 401K program with healthy company match
• Supplemental Life Insurance
• Three weeks of vacation pay, and 10 company paid holidays*
• Tuition reimbursement
• Employee Assistance Programs (EAP)
• Competitive compensation

The Director, Field Service and Operations leads Coke Florida’s Field Service organization and is accountable for delivering high-quality equipment installation, repair, and maintenance services across our customer outlets. This role provides strategic direction, operation leadership and cross-functional collaboration to ensure best-in‑class service, technician productivity and customer satisfaction.

• Lead a Field Service Operations team that includes Field Service Installers, Cooler Service/Refrigeration Technicians and Equipment Movers (CDL
  
  B) ensuring seamless delivery of installation, repair and service activities.
• Develop and execute a service strategy that supports Coke Florida’s goal for equipment placement, customer satisfaction, market share volume and profit growth.
• Inspire, coach, and develop managers, supervisors and hourly field teams to drive high engagement and best-in‑class service delivery.
• Establish and continuously improve best practices for responding to service calls, equipment issues and maximizing first‑time fix rates.
• Review and leverage data, service tools and technology to drive operational efficiency, technician scheduling and support continuous improvement initiatives.
• Oversee key support functions to include dispatching, training, parts management, equipment handling and safety to ensure alignment with field operations and overall business objectives.
• Serve as a key point of contact for senior leaders, affiliates and customers regarding Field Service performance and service‑level commitments.
• Create and/or improve the 3–5‑year strategic roadmap.
• Be the voice of the Field Service team and capabilities in customer meetings, performance review and strategic planning sessions.
• Build strong partnerships with internal stakeholders, partners, and affiliates to ensure seamless execution of work.
• Responsible for managing multi‑million‑dollar budget (to include equipment and company vehicles)
• Oversee a large‑scale operation of 100+ associates with responsibility for multi‑million‑dollar budgets, resource planning and performance reporting.

• 4+ years of progressive leadership experience (5-7 years preferred) including leadership of leaders.
• Experience driving performance metrics and KPIs
• Proven experience managing large teams (preferably field based or technician‑based) of 100+ associates/team members.
• Proven success implementing continuous improvement initiatives (Six Sigma or similar), Ideal candidate will be Lean Six Sigma certified,
• Strong capability in optimizing technician schedule, routing and field execution
• Demonstrated ability to influence cross‑functionally and lead without direct authority
• Ability to travel up to 40%, mostly in‑state travel.
• Must have a driving record with no major moving violations in the last (3) years)

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