Director, Field Service
Listed on 2026-02-16
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Management
Operations Manager, Program / Project Manager, General Management
Who We Are:
Coca-Cola Beverages Florida, LLC (Coke Florida) is a family‑owned independent Coca‑Cola bottler that is the third largest privately‑held and the sixth largest independent Coca‑Cola bottler in the United States. Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca‑Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR. In 2025, for the fourth year in a row, Coke Florida was named a US Best Managed Company by Deloitte Private and The Wall Street Journal, recognizing outstanding U.S. private companies and the achievements of their management teams in strategy, execution, corporate culture, and governance/financial performance.
What We Offer- Total Wellness Programs including health, dental and vision plans
- 401K program with healthy company match
- Supplemental Life Insurance
- Three weeks of vacation pay, and 10 company paid holidays*
- Tuition reimbursement
- Employee Assistance Programs (EAP)
- Competitive compensation
Coke Florida is looking for a Director, Field Services based out of our Tampa location. Working Monday – Friday with a flexible schedule based on business needs.
What You Will Do:The Director, Field Service and Operations leads Coke Florida’s Field Service organization and is accountable for delivering high‑quality equipment installation, repair, and maintenance services across our customer outlets. This role provides strategic direction, operation leadership and cross‑functional collaboration to ensure best‑in‑class service, technician productivity and customer satisfaction.
Roles and Responsibilities:- Lead a Field Service Operations team that includes Field Service Installers, Cooler Service/Refrigeration Technicians and Equipment Movers (CDL
B) ensuring seamless delivery of installation, repair and service activities. - Develop and execute a service strategy that supports Coke Florida’s goal for equipment placement, customer satisfaction, market share volume and profit growth.
- Inspire, coach, and develop managers, supervisors and hourly field teams to drive high engagement and best‑in‑class service delivery.
- Establish and continuously improve best practices for responding to service calls, equipment issues and maximizing first‑time fix rates.
- Review and leverage data, service tools and technology to drive operational efficiency, technician scheduling and support continuous improvement initiatives.
- Oversee key support functions to include dispatching, training, parts management, equipment handling and safety to ensure alignment with field operations and overall business objectives.
- Serve as a key point of contact for senior leaders, affiliates and customers regarding Field Service performance and service‑level commitments.
- Create and/or improve the 3‑5‑year strategic roadmap.
- Be the voice of the Field Service team and capabilities in customer meetings, performance review and strategic planning sessions.
- Build strong partnerships with internal stakeholders, partners, and affiliates to ensure seamless execution of work.
- Responsible for managing multi‑million‑dollar budget (to include equipment and company vehicles).
- Oversee a large‑scale operation of 100+ associates with responsibility for multi‑million‑dollar budgets, resource planning and performance reporting.
- Bachelor’s degree required, Masters (MS/MA/MBA) desired.
- 4+ years of progressive leadership experience (5‑7 years preferred), including leadership of leaders.
- Experience driving performance metrics and KPIs.
- Proven experience managing large teams (preferably field based or technician based) of 100+ associates/team members.
- Proven success implementing continuous improvement initiatives (Six Sigma or similar); ideal candidate will be Lean Six Sigma certified.
- Strong capability in optimizing technician schedule, routing and field execution.
- Demonstrated ability to influence cross‑functionally and lead without direct authority.
- Ability to travel up to 40%, mostly in‑state travel.
- Must have a driving record with no major moving violations in the last three years.
* Major moving violations include, but are not limited to, leaving the scene of an accident, driving under…
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