Sr Manager Solutions Delivery

Job Description - Sr Manager Solutions Delivery (260052)

Sr Manager Solutions Delivery - ( 260052 )

Kforce is a solutions firm specializing in technology, finance & accounting , and professional staffing services.

Each year, we help more than 30,000 people find work.

We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs.

At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size.

We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools , and a team of great people.

Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve.

The Service Delivery Senior Manager is responsible for project management oversight of a portfolio of project services and solutions for Kforce customers within their assigned practice area (App Engineering, Cloud, Data, or Digital). The Senior Manager will have ownership of a portfolio of projects with accountability on the success of each engagement, with responsibility for providing direct assistance to Project Consultants from the beginning phases of an engagement throughout the delivery of services and solution acceptance for Kforce customers.

Additionally, the Service Delivery Senior Manager identifies expansion opportunities within the assigned portfolio.

• Technical Specialty required in a designated Practice Area within Advanced Services:
  Application Engineering, Cloud, Data & Analytics, & Digital. Specialties are identified based on business and client need.
• Ownership of multiple Advanced Services professional services and solutions projects & accounts that are in-flight, ensuring delivery of the scope of work, provide support and guidance to the client facing project team leader.
• Ensure implementation of services that meet or exceed customer expectations and ensure overall customer satisfaction.
• Optimize existing teams to maintain high level of efficiency and delivery capabilities, motivate, mentor, and develop the team members, and boost morale resulting in a high level of employee satisfaction and retention.
• Responsible for maintaining an accurate dashboard of all project status for their assigned portfolio of projects .
• Responsible for post-sale oversight of the delivery of Advanced Services to include, engagement set up, performance management, service level agreement compliance, 3rd party management, service metrics, quality control, security compliance, reporting, and continuous improvement.
• Contribute to the development of client proposals to drive business growth within the firm
• Facilitate and drive the risk mitigation across an account that may include one or more Kforce projects
• Key contributor to developing and evolving best practices within the team and practice area
• Develop an environment of structure and accountability for each of the engagements within your portfolio
• Promote thought leadership on our engagements to provide an elevated level of experience
• Work closely with the Kforce consultant lead and Kforce internal team to identify expansion opportunities
• Responsible for providing oversight to Service Delivery Consultant(s) & Service Delivery Manager(s) and providing guidance on the management of their projects

• Service Delivery Consultants
• Service Delivery Manager (where applicable)
• Project Consultants

• Proactively leverage ideas, insights, and relationships to generate new business for Advanced Services.
• Exceptional problem-solving, task prioritization, and follow-up skills required
• Attention to detail along with deadline management are key
• Motivated self-starter who…