Director of Training & Development

Overview

Position Type:
Full Time

Job Shift:
Any Education Level: 4 Year Degree

Travel Percentage :
Negligible Category:
Training

SCOPE: The Director of Training & Development is a strategic leader responsible for designing, implementing, and advancing a company-wide learning and development culture across a multi-state real estate organization. This role ensures employees at all levels—from property teams to corporate leadership—have access to innovative, career-aligned development opportunities that strengthen performance, engagement, and succession readiness.

The Director will create state-of-the-art training experiences that support diverse career pathways, enhance leadership pipelines, and position the organization as an employer of choice through continuous learning.

• Establish and lead a long-term Learning & Development strategy aligned with organizational growth, business priorities, and talent needs.
• Build a culture of continuous learning that supports both on-site property staff and remote corporate teams.
• Serve as an internal thought leader on workforce development, adult learning, and future-ready skill building.

• Design structured development frameworks for varying career paths including:
  • Property Management
  • Maintenance & Facilities
  • Corporate Operations – Accounting, Finance, Asset Management, HR
  • Leadership Development
• Create clear competency models and development roadmaps that support internal mobility and retention.

• Partner with executive leadership and HR to identify critical roles and develop succession pipelines.
• Design and deliver leadership development programs for emerging leaders, managers, and senior executives.
• Implement coaching, mentoring, and high-potential development initiatives.

• Oversee the creation of modern, engaging training experiences using a blend of:
  • Instructor-led learning
  • Virtual training
  • On-demand digital content
  • Microlearning
  • Simulation-based training
• Ensure training is scalable, consistent, and tailored to field-based real estate operations.

• Lead implementation and optimization of learning platforms (LMS, LXP, mobile learning tools).
• Introduce innovative learning methods such as gamification, AI-driven learning paths, and interactive content.
• Monitor industry trends and benchmark best practices in real estate and service-based industries.

• Ensure training supports operational excellence, customer service, safety, and regulatory compliance across multiple states.
• Collaborate with internal stakeholders to develop training for policies, fair housing, leasing standards, and workplace safety.

• Establish metrics to evaluate training effectiveness, engagement, ROI, and business outcomes.
• Use data and feedback to continuously improve learning programs and employee development experiences.
• Report progress and strategic insights to senior leadership.

• Bachelor’s degree in Human Resources, Organizational Development, Education, Business, or related field (Master’s preferred).
• 10+ years of progressive experience in training, talent development, or organizational development leadership.
• Experience in real estate, property management, hospitality, or multi-site operations strongly preferred.

• Expertise in adult learning principles and instructional design.

FLSA CLASS: Exempt

REPORTS TO: Chief People Officer

SUPERVISORY RESPONSIBILITIES: Training Team

BUSINESS FUNCTION: Human Capital

POSITION CLASS: Administrative

• Treats everyone with respect, compassion and kindness –Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other’s ideas. Acts with empathy and focus, while able to resolve problems.
• Demonstrate integrity, transparency and…