Manager, Regional Maintenance

Job Summary

The Regional Maintenance Manager is responsible for supervising the operations of a single‑family rental home maintenance department including oversight of Maintenance Supervisors, Maintenance Technicians, Customer Service Representatives (FS) and vendors. This position ensures that the overall physical aspects of the properties and the experience of residents meet Company standards and all applicable laws. Associates in this position will spend a portion of their time in the field visiting properties within the assigned region and managing a team of Maintenance Technicians.

• Recruit and hire all Maintenance Technicians and Maintenance Supervisors for their regional team.
• Directly supervise the Maintenance Technicians and/or Maintenance Supervisors to ensure work order duties are performed to satisfaction. Provide coaching and performance management where needed.
• Manage Maintenance Technicians’ schedules, training and equipment, overtime, mileage reimbursement and work expenses.
• Ensure Maintenance Technicians are appropriately scheduled for processing work orders through a third‑party dispatch vendor by providing oversight, feedback and manual adjustment of technician schedules.
• Ensure all maintenance activities performed in the field are properly tracked by technicians in the appropriate systems of record.
• Review and approve scopes of work and pricing for contracted repairs up to approval threshold and ensure appropriate approvals have been given before work is performed.
• Assist in the identification, onboarding and coordination of local contractors as needed to supplement an internal maintenance technician team.
• Liaise with property management staff to develop an effective, proactive team which works together to achieve objectives.
• Review and understand company maintenance reports, identify improvement opportunities and drive performance improvement.
• Train Maintenance Technicians in administrative procedures, repair techniques, and company policies.
• Report and monitor maintenance deficiencies and equipment failure trends.
• Ensure technicians utilize and adhere to preventive maintenance programs and processes.
• May conduct field visits to resolve challenging resident service issues.
• May act as technical expert to guide maintenance technicians in completion of repairs.
• May be involved in approval of contractor invoices for payment.
• Attend company‑provided training for supervision and individual development.
• Comply with all Company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Other duties as assigned.

• High School diploma or equivalent.
• Minimum 5 years of previous experience in property management maintenance, other rental property maintenance or related trade is required.
• 2+ years’ experience as a supervisor or manager is required.

• Ability to read, write, understand, and communicate in English; multi‑lingual a plus.
• Ability to use a personal computer and proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel, as well as tracking systems and willingness to learn new software systems.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Excellent verbal and written communication skills.
• Strong organizational and time‑management skills.
• Ability to perform basic mathematical functions.
• Ability to read and comprehend budgets.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi‑task, make quick and effective decisions, and analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to negotiate, influence and gain consensus.
• Ability to successfully delegate, manage a team, conduct interviews, and train others.
• Ability to set and meet goals and consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an…