Maintenance Training Program Manager

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives - ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Maintenance Training Program Manager is responsible for analyzing needs, designing, delivering, and continuously improving technical training programs for maintenance teams across a multi-site property management portfolio. This role ensures maintenance technicians, supervisors, and managers have the technical skills, safety knowledge, and operational consistency needed to support asset performance, resident satisfaction, and regulatory compliance.

The ideal candidate brings hands-on maintenance experience combined with strong instructional design and facilitation skills, with a passion for developing talent in a fast-paced property management environment.

Responsibilities

Training Program Development & Delivery:

* Design, develop, and deliver maintenance training programs for new hires and existing team members, including:

* HVAC, plumbing, electrical, appliances, and general facilities maintenance

* Preventive maintenance programs and work order best practices

* Safety, OSHA compliance, and risk mitigation

* Emergency response and on-call procedures

* Create standardized training materials, including:

* Instructor-led training content

* Job aids, SOPs, and quick reference guides

* E-learning and AR/VR modules and micro-learning content

* Facilitate in-person, virtual, and on-the-job training sessions across multiple proprties.

* Work in the Learning Management System (LMS) to administer and manage associated training activities, build learning paths, assign training, track progress, mark attendance, generate and distribute reports, etc. Partner with LMS administrator as needed.

Onboarding & Skill Development:

* Support maintenance onboarding programs to ensure new technicians are job-ready and aligned with company standards.

* Partner with regional and property leadership to identify skill gaps and recommend targeted training solutions.

* Develop career pathway training for Maintenance Technicians I-III, Lead Technicians, and Maintenance Supervisors.

Field Support & Quality Assurance:

* Conduct field observations and skills assessments to evaluate training effectiveness and reinforce best practices.

* Provide coaching and retraining as needed to improve performance, consistency, and safety.

* Ensure training aligns with manufacturer guidelines, regulatory requirements, and company policies.

Collaboration & Continuous Improvement:

* Partner with Operations, Risk Management, and Safety teams to align training initiatives with business goals.

* Stay current on industry trends, new equipment, technology, and regulatory changes impacting maintenance operations.

* Track training completion, certifications, and performance outcomes to measure effectiveness and ROI.

* Present to large groups at regional and national meetings

Qualifications

Required Experience:

* Experience facilitating classroom and virtual learning in a dynamic, engaging manner

* Proficiency with Articulate 360 (Storyline, Rise), and other development applications is required

* Experience with LMS platforms and Adobe Creative Suite (Photoshop, Premiere, Audition) preferred

* High proficiency in Google Workspace and Microsoft Office Suite

* Ability to manage multiple projects and programs simultaneously

* Customer service-oriented, self-motivated, and responsive; able to work independently and collaboratively under deadlines

* Demonstrated flexibility, problem-solving skills, and ability to foster teamwork and manage change

Required Education/Training:

* Bachelor's Degree in HR, adult learning, organizational development, instructional design or related field (preferred)

Required

Skills and Abilities:

* Industry certifications (EPA Universal, HVAC, CPO, OSHA, or equivalent).

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