Case Management Lead

Neuro Restorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.

Neurorestorative is a mission-based organization dedicated to providing high quality services to those we serve. Therefore, to deliver on our mission, The Network expects every employee to perform his or her job first and foremost in accordance with the Company’s mission.

Provides case management reviews, oversight of services provided, and case supervision. Serves as a member of a team that provides services to individuals. Supports the development of and oversees the implementation of service plans for individuals served.

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:

• Reviews regularly client records to monitor home visits, maintain quality of documentation, and ensure compliance.
• Monitors adherence to treatment plans. Reviews placement disruptions, internal movement of clients, and on-call activity. Participates in the review and matching of new clients.
• May be expected to carry a caseload.
• Assists employees in a management capacity by accompanying them to meetings of high sensitivity/import as needed.
• Investigates internal incidents as required. Responsible for direct support in employee issues (in conjunction with all applicable parties).
• Trains of all new staff that falls under supervision.
• Assures quality of service through regular file reviews.
• Participates in community resource development.
• Participates in all required meetings and engagements.
• Contributes in quality assurance planning and implementation.
• Monitors that all staff are trained and properly certified as required.
• Adheres to the company’s confidentiality policies and procedures.
• Special projects as required.
• Performs other related duties and activities as required.

Must oversee a team of Case Managers across the state; and provide related oversight and leadership to ensure consistent and best practices. Must skills to navigate customer satisfaction issues and work with local Case Managers and Program Directors to find a resolution in the best interest of the business/company. May supervise assigned staff including performance evaluations, scheduling, orientation, and training. May make recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.

Resolves employee problems within position responsibilities.

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:

• Bachelor's degree in social work or human services field required.
• Three years of related experience with Workers Compensation/Veterans Affairs, and Commercial Insurance cases & payors.
• Supervisory experience required.
• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

• Must have Certified Case Management (CCM), ANCC Nursing Case Management (CMGT-BC™), and/or ACMA Accredited Case Manager (ACM-RN) certification.

• Must be a highly organized and effective professional with strong leadership, communication, and coordination skills to support program operations and case success within a fast paced environment. This individual will work closely with Program and Area Directors, lead team collaboration efforts, and help maintain positive stakeholder relationships.