Operations Director II - South Tampa Family YMCA

The South Tampa Family YMCA, one of the flagship locations of the Tampa Metro Area YMCA Association, is seeking a dynamic and visionary Operations Director II to help lead one of the region’s most impactful community hubs. This highly visible leadership role oversees Membership and Wellness operations, driving growth through innovative programming, strong sales and retention strategies, and meaningful member engagement.

The Operations Director II plays a critical role in shaping exceptional member experiences, building deep community partnerships, and leading high-performing teams through a culture of collaboration and continuous improvement. This is an exciting opportunity for a high-energy, passionate leader who thrives in a fast-paced environment, brings a proven track record of success, and is eager to make a lasting impact while helping advance the mission and growth of the YMCA across the Tampa Metro area.

• BA/BS in Business Management, Recreation or Sports Management or related field preferred.
• Experience serving on leadership team of a Y (or similar) membership organization serving over 3,000 membership households preferred.
• Proven results in increasing program quality and growth through exceptional planning and organizational skills.
• Successful experience with multi-program management within a Y (or similar) membership organization preferred.
• Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants.
• Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals.
• Demonstrated skills in fiscal management and financial development (including annual campaign, capital, and/or planned giving) and achieving margin targets.
• Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results.
• Demonstrated ability to multi-task and adapt to changing contexts and priorities.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
• Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology.

• Must obtain within 30 days of employment and then maintain current certifications in BLS CPR, First Aid, AED and Oxygen Administration.
• Maintain other required certifications as stated in the training matrix.