Procurement Manager, GS

Position: Procurement Manager, GS Experience
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Job Function:
Procurement
Job Sub Function:
Contract & Processing Services
Job Category:
People Leader
All Job Posting Locations:
Tampa, Florida, United States of America
Job Description:

The Manager, Experience is a key leadership position within the Global Services Payment & Experience team, focused on delivering exceptional service to J&J business partners and suppliers. This role reports to the Director of North America Global Services Payment & Experience and supports the interface between BPO partners, Global Services (GS) teams, business partners and suppliers. The Manager is responsible for ensuring a seamless, compliant, and user-friendly experience across procurement services.

Key Responsibilities

• Manage Interactions:
  Oversee all interactions between the AskGS team, GS teams, and business requestors to ensure smooth and effective communication and resolution of queries.

• User/Employee Satisfaction:
  Drive initiatives to increase user and employee satisfaction, regularly collecting feedback and implementing improvements to the service experience.

• Process Updates:
  Ensure the AskGS team receives timely updates on process changes, and that all supporting documentation and materials are current, accurate, and readily available.

• Seamless Experience Coordination:
  Coordinate with associates to provide a consistent, high-quality experience for all users of Procurement AskGS

• Transition of New
  
  Activities:
  
  Lead and support the transition of new activities and services to the AskGS team, ensuring readiness and effective knowledge transfer.

• Performance Monitoring and Continuous Improvement:
  Monitor service performance metrics, analyze trends, and drive continuous improvement initiatives to enhance service delivery.

Process and Compliance

• Ensure all processes comply with defined standards and policies, maintaining audit readiness and process integrity.

• Partner with Service Provider Management to uphold Wipro service provider standards and resolve issues in a timely manner.

Team Leadership

• Coach, mentor, and develop direct reports to build a high-performing, engaged team.

• Foster a culture of accountability, collaboration, and professional growth within the team.

Global Collaboration

• Participate in global projects and strategic initiatives to align processes and share best practices across regions.

• Actively interact with the global Procurement AskGS network to ensure alignment and knowledge sharing.

• Serve as the training liaison for North America, coordinating training needs and materials for the region.

Required Qualifications and Skills

• Bachelor's degree in business administration, supply chain, or related field;
  Master's degree preferred.

• 5+ years of experience in procurement, shared services, or a similar operational leadership role.

• Proven track record of managing teams and driving user satisfaction in a service delivery environment.

• Strong understanding of procurement processes include accounts payable, source to contract activities & supplier/payee management.

• Excellent communication, stakeholder management, and problem-solving skills.

• Ability to lead change, implement process improvements, and manage multiple priorities in a fast-paced environment.

• Experience working in a global, cross-functional team environment.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via  . internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:
Business Data Analysis, Business Savvy, Category Management Strategy, Contract Management, Cost…